Alaska AirlinesReviews of alaskaair.com

Alaska shitline. Worst shitline ever.. Still haven't been able to contact an agent since flight cancelation Dec 26th!!! It's now been 16 days (well over 36 hours of hold time-all disconnected from Alaska shitline side) since I was promised a refund for both of my reservations (one was for a person of size, in which alaska shitline already gave the seat away before check-in.) Edit: it is officially been 30 days. after more than 120 hours of actual total hold time over 18 days I was finally make contact with airline. I was *promised* it would take 7 days to process refund. It is now 12 days with no update on when, just "you will get your refund."

I am a 100k MVP Gold member. I pay for fully refundable tickets because my business travel changes suddenly. In this case, Alaska cancelled my 815 am flight without a recommended change. I call their “MVP line” at 5:09 am and with their call back service for a call at 9:00 am. By that time, I booked a flight on United.

We purchased a ticket for my mother's Christmas Travel Plan (CTP). A FIRST-CLASS TICKET, one way, that set us back nearly $900 this was weeks ago. We asked for wheelchair assistance from Check-in through to the Gate, my mother is elderly and needed a pusher to get her to her Gate. Alaska provides this service normally and since only ticketed passengers can pass through security, it's on the airlines to do this. Today, for example I arrived 1 hour and 10 minutes early to check a bag and meet up with a pusher who promptly whisked away my mother toward Security and Gate. My mother's CTP had been arranged for yesterday evening at 5:56pm-you're eager to hear what I experienced to make that date turn into today's CTP? Well, we left the house plenty early,f but we encountered the worse traffic I have ever experienced. it took us a full hour and I was worried until. I was reassured that I had boarding pass and baggage ticket on board and when we arrived at the Portland airport it was 5pm allowing 56 minutes to get my mother to the gate. That should have been plenty of time. I took her to the check in and I announced," We have boarding passes and baggage tickets printed- we need an escort to the gate." But I didn't hear "yes sir". What I heard from an Agent was alarming, "We will need to reprint your boarding Pass before we can check you in." "Excuse me, I have my mothers boarding pass already and her baggage ticket and I..." "okay sir i just don't want there to be any trouble getting her on the flight.....can i see ID." and while I stood there I could see about 10 ticket agents and no line. I admit, it was pushing the boundry at about 5:06pm but I knew the preprinted doc and prepaid ticket should have helped... it got quiet while they played at their Terminals. I said, "Mom someone will push you to security and to the gate your going to be fine." At the check-in counter I kissed my elderly mother and said goodbye- I experienced not one alert from the crew behind the counter with Terminals and screens spewing forth minute-by-minute details of conditions and real time information affecting travel and business for Alaska Air. "So long Ma..." I departed the checkin both after they quickly took her one checked bag with preprinted tag from home on it and I didn't stay to make sure the 10 agents at the check-in both would do their job and get my mother in a chair and on her way- but wait just a minute-that was not my job. My job was completed, I needed to move the car that I had parked in front of the check-in counter at Alaska Air Departures. I left the building and drove towards home. Then I get the call. My mom says, "They are telling me I missed my Flight." "Where are you mom?" "RIGHT where you left me." "They didn't put you in a wheelchair yet?" "No they are finding me a new flight." "No mom, they are not finding you a new flight-put the gentleman on the phone." "We are printing her a new ticket Sir. " "Why?" "Because you were late, we cannot print up a boarding pass this close to departure." "We have two boarding passes already printed up- Take her IMMEDIATELY TO THE GATE YOU HAVE 30 MINUTES IT IS 5:30PM." "Its too late sir, the system won't let me do anything about it." "YOU SOLD HER TICKET DIDN'T YOU. IT IS CHRISTMAS AND THE HIGHEST BIDDER TOOK YOUR ATTENTION FROM GETTING THE ELDERLY WOMAN TO HER GATE. DIDN'T IT!????" "We don't do that here sir?" "Why is she still there at your check-in counter?" The Agent did not do due diligence to effectuate the duties of his role as an Agent and I want him written up for this offence. He did not even include the needed assistance of wheelchair in his rebooking or refund any of the 1st class ticket cost onto our credit card. A Coach class ticket is cheaper. I called in the morning about this, and they said I needed to call customer care but when i spoke with the agent at 800 and added the wheelchair, I hung up and cancelled the first-class ticket for a complete refund and then purchased a new ticket myself which got the price down at little from the first-class ticket price your check in counter guy wanted us to pay. Sadly, the service at Alaska ticket counter, 800 and Corporate has become SELF SERVICE FOR THE AGENTS AND NOT THE CUSTOMERS. THIS WANTON DISREGARD FOR a Disabled ELDERLY WOMAN WHO HAS GIVEN A LIFETIME AS A SOCIAL WORKER TO MEMBERS OF HER COMMUNITY WAS NOT RESPECTED. Who was treated like a mark, instead of a customer who is valued. I don't know how you conduct the business at the counters in the airport but this accounting smells of wrongdoing, misinformation and one-upmanship tactics that I intend to expose for what it was for us, will be for others and I despise elder abuse more than anything and that is what we experienced. Somebody abused an elder to make money off of their disability. Bullying! Matthew Baird (ESQ) 541-490-8756

I had a disgusting situation on the Alaska airline. I was just kicked out of the plane along with the police. The crew members claimed that my mask (I attach the video) has holes and is not suitable for flight. I asked if they had a flyable mask for me in that case. They brought it to me while I was sitting in my seat. I put on their mask over mine and sat in 2 (!!) masks !!! (I attach the photo, it was taken from the video). I have all the video evidence in my phone. They came up to me and just started to kick me out, and at that moment I started filming a video and the video clearly shows that I have 2 masks on my face !!! I have never argued with the staff about the mask! No precedent for masks or anything else. I already flew with the same airline (Alaska) an hour ago. I have absolutely no idea why and why the airline employees behave this way! There were only 15 people on board besides me. I have never denied the danger of covid and have never argued about wearing a mask! I called the carriage, it just can't be proof for 13 minutes. I was refunded ($ 140) for one flight, the flight was a connecting flight and I stayed in Seattle all night before to get on the next plane to my destination. I paid a lot of money for the next flight! I missed a lot of different meetings for which I actually made this flight. I wasted money and nerves. I caught a cold in a cold airport overnight and then I had a cold for a week. I read the reviews of passengers about the Alaska airline and I was horrified with how many people they dared to do this! Even families with children were kicked out of the plane, the police were waiting for them upon arrival!

I have been an Alaska Airlines member and consumer using the Bank of America Alaska Rewards card for many years now. Each year I have paid an annual fee for benefits I've never been able to utilize. In all these years, I paid more than the going rate (comparing similar flights/dates/times on Travelocity/Priceline/Kayak) to fly many times just to use miles or what they call their companion fare. Every time it's worked out to be more expensive. Every time I feel cheated. This company tricks you into believing that there is some benefit to membership, but there is NONE. I have booked flights and had them cancelled due to COVID, but then they would not refund the money back. During this same pandemic, United and Southwest airlines refunded my flights without question. They have held hostage hundreds of dollars of funds in what they call my wallet, which expires somehow, without any decency to refund it. I believe through my interactions that this company falsely advertises their services and their rates. Almost every representative I've worked with have had an attitude that really does represent this company exactly as I understand them, disgracefully arrogant and insulting! I despise very few companies, but Alaska, you are the absolute worst! Save your money, your time, your patience and do not ever do business with this company.

I travel often. I have never had any problems with Alaska Airlines. My #1 choice for air travel. Highly recommend to my family and friends.

Living in Spokane for the past 10 years, I have flown almost exclusively on Alaska Airlines, even if it's just a shuttle flight to a connecting airport. Rarely have there been any issues out of the ordinary (COVID schedule changes, weather, etc.) Whenever there is an issue, they step up to the plate and make it right. Staff is usually very pleasant to deal with, sympathetic to our situation, and extremely helpful. One flight from Hawaii to Seattle had mechanical issues and we ended up arriving four hours late - at 1:30am. Missed our connection back to Spokane. We were in need of our bags but were told most employees had left for the night. The person in baggage claim called a supervisor down who explained that there were hundreds of bags stored for morning flights and there was no one available to sort through them all to find ours. Somehow, he was able to get someone to go 'behind the scene' and locate our two bags. He was a a real life saver that night. There have been other examples over the years, but mostly, traveling with Alaska is an effortless and enjoyable experience.

I usually fly Southwest to the state of Washington but Alaska got me by saying they flew direct to Spokane. They cancelled the direct flight and put me on connecting flights. Ok, if I knew that before booking I would have booked with SW but what the heh, my cards already been charged. Needless to say once I arrived at airport at 4:30am it was a comedy of errors and mistakes by Alaska Airlines. I spent all day in San Diego airport and got to Spokane 8 hours after our original arrival time. Lesson learned, don’t fly Alaska. Stick with Southwest!