Alaska AirlinesReviews of alaskaair.com

Never had a bad experience with Alaska. Always been my choice of travel. Recently, I booked a flight through American Airlines, and it truly made me appreciate Alaska Airlines. Night and day when it comes to experience and service.

I booked through my trip, paid for flights, then when checking in for flight home was told I had a 30 bag fee- bait and switch airline at its worst! This is after they asked me to change my flight from direct to stop over in Seattle, so I was first inconvenienced, then charged for a bag I was never told I would be charged for. First and last time ever with this airline. Just say no and book with anyone else!

Can't trust Alaska! It keeps re-scheduling flights ruining customers plans! We are losing money due to Alaska's continuously changing flights schedules! Alaska offers the "perfect" flight for you, once you booked, it changes the schedule! SHAME ON ALASKA!

I had just attended my fathers funeral as he had unexpectedly died 3 weeks prior. It had been a lovely service but a very challenging time. I was looking forward to some closure in the process but Alaska Air was going to make my experience much more challenging in the next 4 days. In my carry-on bag I had my work laptop, some mementos of his including a gold watch he gave me worth well over $2000 plus my car and house keys and numerous clothes and shoes from the 3 day visit. On Tuesday 8/2 I boarded Alaska Air flight 3496 from Sacramento to Portland OR and set my carry-on luggage in the overhead bin above my seat in 7A, business class, right behind first class. When landed, my carry on bag was missing, I asked if anyone had seen it, the flight attendent said it was in baggage claim. I went to baggage claim, it did not come. They then called to the crew on the plane and they could not find it. I then filed a claim and the woman who filed it said she would check with Sacramento and that it was probably there. Next morning I call to see if they found it in Sac, no one called the night before, like she said she would! 12 hours lost in finding my back. Next few days, no word. Friday morning I get a call from LA baggage services and they found my bag on the plane that was in Portland, and apparently they DID NOT look for it. The woman in LA said if you want your bag, you have to set up a FEX X account and pay for it. I told her that I did not lose the bag, the flight attendent moved it. She said it was on the plane, I left it, it was my fault, and if I want it I have to pay for it. So, I shell out $585 for next day delivery. I called a supervisor and reported the incident. She was apologetic saying the LA person should have read the notes and not charged me. Insult to injury, FED X screwed up to and I got the bag 3 days later. So, work time lost due my computer being gone and so much stress. I barely got an apology and 3000 miles added to my account. I am appalled and how crappy they were to me and moved my bag with out telling me, and then lied about searching the plane and calling Sacraemento. And to think I paid $700 for this abuse, a business class ticket for a hour flight round trip. I have been a mileage plus member since 1994 and loved Alaska Air. They are not the same company anymore. Might as well be flying Spirit Air. I will be emailing the CEO and VP of customer service. update - they emailed me back apologizing, confirming they would make changes and gave me a $200 credit.

Reached out to Alaska airlines today to see if I could get an earlier flight time tomorrow since mine is at 4pm, and I am traveling from Miami to Atlanta to Seattle go visit my father who is essentially on his death bed. He is in the ICU right now, and if he passes away before I land, I will be suing this entire agency. All you do is steal customer money for the Main cabin ticket that is essentially a $300 price difference to get zero to no benefits on cancelations, emergency trip changes like this, etc. PSA: DO NOT BUY A SAVER TICKET AND THINK YOU ARE GOOD WITH ALLIANZ INSURANCE WHO IS ANOTHER CROOK AND WILL STEAL YOUR MONEY ONLY TO TELL YOU NO WHEN IT COMES TO ACTUALLY USING THE INSURANCE. ALASKA AIRLINES SUCKS, DOES NOT PAY EMPLOYEES WELL, AND THEY HATE THEIR CUSTOMERS. I WILL SUE YOU IF MY FATHER DIES BEFORE I ARRIVE. THATS A PROMISE.

Definitely worth upgrading to first class! We flew Alaska Airlines from Seattle to Fairbanks in mid-July, and had a fantastic experience from start to finish. We'd upgraded to First Class so had access to the lounge at SeaTac, what a great experience! The welcome host was really friendly, and the complimentary food and drink on offer in the lounge was great. We boarded the flight quickly and the first class attendant (Sandy) was great, so friendly and attentive throughout the flight. The food was delicious, with the gooiest chocolate chip cookies I've ever had! I'd love to fly Alaska again, it's just a shame they don't fly out of the UK!!

They just underperform in all areas. Disloyal to customers. They charge a fee to use air miles that are actually earned elsewhere. Huh? Completely void of a moral compass. The bucks literally stop here.

On July 15, 2022 we arrived at the Anchorage airport at 430 am for a 7 am flight to Sea airport, At 645 the pilot made an announcement that the flight attendants are running late on shuttle from hotel, We departed at 737 am 37 minutes late.( we had 50 minutes between our flight to Chicago ) 50 miles from SEA airport the pilot makes announcement that the airport was closed due to a Alaska air software problem,they sent us to another airport 25 miles north of SEA 1 hour 45 minutes later we were in the air going to SEA. When we arrived at our gate there was no one there that could operate the jet way ramp for us to get off the plane.We waited another 20 minutes to get off the plane.( so we missed our flight to Chicago, Customer service gave us three option (1),wait until the following morning to get a flight. ( 2 ) wait until 1130 pm get a flight to CIN get there at 1100 am on Thursday (3) Wait until 1015 PM get a flight to Charlotte,NC then get a flight to CIN, It took 32.5 hours for a 9.25 hour trip. Never heard a word from Alaska Air lines Jim Peak