Alaska AirlinesReviews of alaskaair.com

Absolutely the worst!! I had my daughter flying by herself for the first time and nobody seems to know what to do or how to get her paperwork. I Was let back to the gate and when we tried to board the attendant said we needed an envelope with our information. I should have been informed when I was given the gate pass to take her back. They are looking at me like I am the crazy one. This is my first time letting her fly alone and it’s not very comforting. Just so unprofessional!

Flight delayed by 90 minutes (mixed reasons given "Captain rest period" "technical difficulties with aircraft" delayed inbound") meant that bags were not transferred to next leg of journey at Seattle. When bags did eventually arrive, they had been opened and items in them had been stolen.

Lovely staff, friendly and helpful. The dispatcher at Fairbanks was just brilliant!!

I had a flight with Alaska on September 30th. I arrived at the airport 2 hours before my flight and tried to check in through a Kiosk and paid $30 for baggage but couldn't complete it because it says Ask for customer service help..I asked a customer representative who came and found out the same problem..She told me to go to a service line Customers and wait for my turn until I met a new customer service representative who was trying to complete the check-in through her computer. It took longer than anyone to complete the check-in and asked her co-workers to fix something and finally she did and she said you're ready to go I went to the security check line, that line is always too long and takes too long in the end I got in touch with the rep after checking off his screen, and he couldn't complete boarding pass telling me you have to go back to customer service again and tell them you have issues with your boarding pass I want to go to customer service again it's a long time to fix my problem and eventually they told me I missed my flight and they will find me another flight

I booked two first class tickets to Hawai’i in February of 2022 for a trip in October. I booked super early as to make sure we got the seats we wanted. A week before we were to leave I got an email that we had been moved to coach. No explanation, just downgraded. When I called customer service to get an explanation, their response was that there had been a schedule change and those seats weren’t available.when my husband called customer service he initially got a woman who was nice and was trying to be helpful, of course when she put him on hold , about 10 minutes later he was disconnected. He called back and the next person he spoke with was less than helpful and was rude. I don’t get the opportunity to fly first class very often and this was for a special occasion so I am seriously disappointed and doubt I’ll ever fly Alaskan again.

Always delayed. Rude flight attendants. Just did a flight with about 10 people on a 50+ person plane and they wouldn’t let me move my seat away from this awful person next to me because of “weight balance issues with the plane” which is the biggest bunch of crap I’ve ever heard. Screw you alaska.

29 texts to get Mar at Alaska Airlines to figure out how to get a confirmation of the new flight schedule to me. I am an MVP. How would they treat someone else? Gary Mariegard

Flew SD to SF and thought they were good. We also had to change our flights a couple of times and the process was easy enough.