Alaska AirlinesReviews of alaskaair.com

Stuck in SEA right now because the crew showed up incredibly late and then took forever boarding and leaving. We missed our connection by one minute because they couldn't be bothered to tell other flights we were there and that they should wait. Then they wouldn't let us off the freaking plane!! The connecting plane was still there but they wouldn't let us on even though there isn't another flight available for two days and there were at least six passengers that missed the flight due to Alaska's horrible planning. Then they wouldn't even pay for accomodations claiming that we would be "refunded." For some reason I don't believe you and that doesn't help anyone who doesn't have the cash to fix the airlines screw up. Out of everyone we dealt with only ONE person was helpful and every single other person did NOT care. I will never fly this airline again and they used to be my favorite. Such shameful, despicable behavior.

I HAVE BEEN ON HOLD FOR 1 hour and counting

Wrote a bad review in the past about flight from SFO - EWR O.K. everything was not easy when the Alaska Airlines and with Fedex lost my baggage twice! Had difficulty, no reply with Baggage Service. But finaly! They were realy good, understood the dilemma troubel. They replied and reimbursed for all the cost. Thank you Alaska Airlines you gave me back the trust in your service. Thank you for understanding the frustration I had. I think you are doing better then other Airlines who try to sit out problems. I will happiely fly with you again knowing that there are people who realy care. Thank you very much Johann

After several hours of delay, Alaska Airlines finally ended up cancelling our flight from LA to San Jose los Cabos in Mexico. After standing in line for an hour, we were rebooked on an American Airline flight the following day. So we lost our first night in Cabo AND our schedueled transportation from the airport. On top of that, we were once again charged for our baggage on the American Airlines flight. I have been in good communication with Alaska Airlines customer service, who finally agreed to cover the expenses we had incurred, and make a transfer of the amount to our bank account. However we have never received the compensation despite of several follow ups. Now they simply ignore all my e-mails. So much for customer service from Alaska Airlines! So be careful with this airline. They run from their agreements and responsibilities.

Absolutely the worst customer experience. I was a big fan of Alaska airlines. Their failure to provide minimal customer support during this weeks weather events is totally inexcusable. 4 flights canceled and little to no help rescheduling, 8 hour hold times, in accurate website flight availability.

I’ve been a loyal Alaska Mileage Plan member for years and have MVP Gold 75K status so I fly quite a bit. I’ve seen Alaska service steadily degrade for years and the last 3 flights this month makes it clear that Alaska is a budget airline charging premium fares. First flight was a regional 250 mile hop where we loaded our own bags onto a cart at the side of the plane while braving cold rain and wind. After the little turboprop landed we stood outside in the snow to wait for them to bring our bags where we could grab them off another cart before we could get inside from the snow. I’ve had better service throughout the 3rd world and didn’t pay hundreds of dollars for a 45 minute flight Refreshment choices on the flight were water or water. Asked about a snack bar that Gold 75K members usually receive and was told with a shrug,”we ran out”. The last flight tonight was the worst. Flying from Seattle to Kauai with an ETA of 3pm we finally arrived at our resort at 9 when all onsite dining was closed and the pool was shut. The flight was first delayed and at the last minute we were notified that we were not going to Kauai but to San Jose for a “pit stop” before continuing on to Kauai. A half hour after departing Seattle they announced that we had to return to Seattle due to a radio failure. They allowed us to deplane but told us not to leave the area and expect an update in 20 minutes. Of course we heard nothing for over an hour and then they announced we would be flying directly to Kauai once the plane was fixed. After another half hour they abruptly called for boarding but rather than board by groups it was a scramble with similarities to a rugby match. After reclaiming our seat we then sat on board at the gate for another hour with a series of announcements about why we couldn’t leave immediately even after being herded onboard As if time was of the essence. When we finally took off from Seattle 5 hours after our scheduled departure we faced a 6 hour and 20 minute flight to Kauai and what do you think Alaska offers for food? One tiny bag of pretzels and water. For 11 hours of service from Alaska Airlines between delays and flight time that was the food they provided. This was not a Spirit or Jet Blue flight and the price reflected that. But the service and amenities on those budget carriers would have been better than what we experienced on Alaska but at a much higher price. Don’t waste money on this failing operation. If you want to pay a legacy carrier Delta United and American aren’t perfect but they would never put passengers through something like this. If you want an inexpensive carrier with a la carte food and luggage options there’s more and more choices. Alaska used to be a solid airline but those days are past. Avoid this operation if you have any options or you’ll regret it.

Alaska Airlines lost my 2 bags on flight SFO - EWR 22nd Nov. 1 found and forwarded 3 days after. The 2nd bag was lost again and Alaska refused any reply on email, calls, no ! Service. Till 14th still no bag , no service. Central Baggage Service in Seattle is close to criminal intention, denying anything, reimbursment. Denying to help to get my bag back. Informed DOT. Worst Airlines experience. They want to sit out their responsibility.

I purchased a "refundable" ticket for my mother to come out for Thanksgiving. Then she couldn't make the trip due to illness. I requested a refund, butAlaska said they would only refund the money to my bank. Problem is, I am no longer with that bank. They stole $1000 dollars from me and basically told me to f off about it,... Never trust Alaska, they are scumbags.