Alaska AirlinesReviews of alaskaair.com

Upon check in at first class counter was told the rules changed that morning, NO LONGER 2 BAGS CHECKED FREE. Was charged $40 dollars, when we got to the gate we complained, found out we were lied to, you still get 2 bags each checked free.... but they had no record of my credit card charge, even though I received an alert from Chase and it was charged! Alaska Airlines won't give us our money back because they don't have it... well....who does have my money? I had to report the fraudulent charge and cancel my card on the first day of our 2 week vacation! Also, we saw over 30 people in line get the same treatment!

I have never seen such disgusting customer service in my life. 04/19/2023 flight 866 Jonathon, the flight attendant was very rude and not professional. People like him are a disgrace to your company. I will never fly that airline again as long as that a..h..l works there.

If I could rate a zero I would. It won't allow me. Horrible customer service when you are in a bind. Alaska Airlines flight was delayed by almost 2 hours causing us to miss our next flight. We were stuck in an unknown city for 24 hours with nobody from Alaska Airlines willing to help. They refused to take responisbility for their delay. Because the flight was missed through Alaska Airlines the other airlines insurance wouldn't allow them to change our tickets and we had to repurchase new tickets to our next destination which with everything cost us almost $2000. It's a dip in a pocket for such a huge company. But I guess this is how they make money is off the middle and poor class people. I would've atleast expected compensation for our nighttmare experience but no they are refusing to take responsibility. Please do not fly with this company if you can avoid it. Everything is smooth sailing until you get into a bind then customer service does not exist.

This company just gave me the worst travel day ever. Do not fly with them. They canceled my flight. They lost my luggage and was rude. They have left me with nothing and destroyed my vacation.

We had a fantastic experience with Alaska Airlines in January. Unfortunately (due to our own fault) we missed our flight to Hawaii from San Francisco. Alaska Airlines staff Marilyn and Danica from San Fran couldn’t have been more helpful. They spent ages assisting us with rebooking flights (despite their already heavy workload), ensuring we wouldn’t miss our later connecting flight and even suggesting hotels, going well above and beyond any service expected. Marilyn and Danica - thank you so much for your help. You are a credit to the airline.

My daughter and I booked to fly from San Diego to Seattle for a couple of nights around Christmas. When selecting our seats, the only online availability we were offered was 2 seats, one behind the other in the middle of rows alongside the loos. So I bit the bullet and paid considerably more (probably 4 times as much) to travel in First Class. The short flights themselves were fine, but on both of them I had a stroll through the economy cabin and was surprised to see them only half-full. I’m not a frequent flyer, have no status with Alaska, so I guess my IP address from the UK was recognised by the booking system, and for adjoining seats I was given no option other than First class.

Bait and switch pricing that changes during checkout. We tried to book 4 first class tickets and a $510 price was displayed. We booked the first two and then it changes to $880 in checkout.

AVOID AVOID AVOID!!!! arrived in San Francisco today on a flight from LA to discover my case had been opened, everything all messed up and filtered through and a bottle of aftershave stolen. So thankful nothing of any huge value had been stolen but that's not the point. Instantly contacted Alaska Airlines about the theft so I'll wait with baited breath I've also noted that the jokers at this shower of s**t airline don't have the decency to respond to any review on here 🤷‍♂️