Alaska AirlinesReviews of alaskaair.com

Long time customer. Regularly maintain 100k frequent flier miles. Alaska Airlines customer service was declining pre-Covid, and then fell through the floor post-Covid. Just like the rest of the airline industry AK flights are regularly delayed, the airline has lost my luggage on multiple occasions this year already, and even when a flight is on time or arrives early, the flight regularly has to sit on the tarmac WITHOUT lavatory access because all gates are being used by other delayed Alaska flights. Alaska pretty has adopted the airline business model of seeing how crap the air flying public can tolerate and still buy tickets.

We experienced 2 delays with the total just under 3 hours. We weren’t notified a single time. Denied lounge access as they had changed their policy after we had already booked our first class tickets with the intention of using the lounge. No meal vouchers offered during prolonged delay. Once on board our seats were dirty and not sanitised according to covid standards. Seats were covered in crumbs from past passenger, menus were torn and covered in food. Staff could not confirm if our special order meals were dairy free even though we had specially selected them for allergy reason. There was no access to entertainment and this could not be troubleshot. Our bags were not placed as priority so we were even later for the commitment we were attending. Customer service were very unhelpful and unsympathetic. They offered us a future discount code but we are not from America so it is of no use to us. We would not use this. I offered to be reimbursed with partnership flight miles to which they declined. Do your future self a favour and avoid this airline at all costs.

I've been flying with Alaska almost exclusively for 10 years. I was a loyalist, would pay extra just to fly Alaska, paid for the lounge membership, have multiple top tier Alaska credit cards, used the Alaska Business card, the whole thing. And we are finally leaving Alaska for good. I have booked multiple international flights using their milage rewards program (the literal whole point of having an airline credit card) and year after year they mess it up. They have yet to get us somewhere without a mess. I thought that since most things worked most of the time that it was fine, but the truth is "most things work most of the time" because the only time it goes sideways is when you actually use the point system or try to work with Alaska representatives - which is exactly when you need them. They will cancel, book you wrongly, leave you stranded in different airports (I once had to drive 7 hours to get to another airport just to get home), and refuse to help. I've heard "there's nothing I can do" so many times when it was 100% at no fault to my own actions. It's one thing to not be able to help if I mess something up, but how outrageous they won't even fix their own mistakes. Sad I poured so many years into an account that doesn't care about customers. Even if another airline has terrible customer service like Alaska, maybe they won't mess up as much and make me suffer for it.

Absolutely speechless about our experiences with Alaska airlines. Alaska refused us entry onto the plane, after a back office issue between them and Qantas. After taking our bags, they continues to refuse us access to an under booked plan. We even offered to rebook tickets to resolve the issue, but continued to explain the couldn’t. After accepting defeat, we asked for our bags to be returned. They flatly refused. I then explained, all our physical money, medication and clothes were in our cases. They still refused. They just said we needed to book with another airline and they couldn’t help? We’ve had to ask our friends in Vegas to randomly pick up our bags that will be arriving in Vegas without us. Staff were unbelievable rude and we overheard a staff member on the phone say “they couldn’t be bothered to do the transfer”, of which they of course denied later. Worst customer service I’ve ever experienced. Would be stranded in LAX if it wasn’t for the amazing staff at delta airlines. The delta staff were in disbelief at Alaskas behaviour. Strongly recommend you do not fly with Alaska. Horrible experience.

I booked a flight LAX through American but fights were with Alaska. I went to Alaska site to pick seats and pay for exit rows which it would NOT ALLOW me to do. I called Alaska and they said it was an issue with American even though it was Alaska flight and website. American said it was an issue with Alaska. Alaska finally said there wasn’t anything that they could do since I booked through American. Each gate at Alaska terminal has about a dozen seats so lots of people standing and sitting on the floor. On the return, I upgraded to first class. We boarded the flight and found out that it had mechanical isssues after 30 minutes. We had to deboard and they sent us to a different terminal. Everyone was running bc they didn’t say how much time we had. Turns out a lot. the other flight didn’t depart for more than an hour. The flight was over three hours late. They emailed us a $12 meals coupon to use at select restaurants I’m guessing in LAX. That doesn’t work when your flight arrives after mid night. The flight attendant was rude on several occasions to me even being in first class and not having interacted with her at all before. I asked what the meal choices were she said I had to download the Alaska app (you don’t). Then later came back and was curt and rude in speaking with me for no reason. I understand they have difficult jobs but I literally had done it nothing to her.

Despicable airline. Awful customer service. They cut me off 3 times when I was dealing with a family emergency. Rude, arrogant staff. I would never use them again. Do not fly with Alaska!!

All I need from this business is a receipt for luggage. I went to the counter since the check-in bag computer did not give me an option to get a receipt, and the staff informed me I could get it online. I went online and nothing. I called and after being on hold and finally speaking to someone, they indicated the receipt had to be downloaded within 48 hrs., Then I called again and the person informed me they would send it to me and still nothing!

First, I have to say, I'm not surprised at all that Alaska here has only 2 stars. I have my own egregious experience to add: I flew from LA to Ixtapa, Mexico via Alaska here, back in 2006, but the experience was so incredibly horrible, I still have to post this today to protect you, the public. It was actually the return leg, from Ixtapa back to LA, where the worst of this overall situation occurred. We were coming back home from a wonderful family trip to Club Med there. Upon arriving at the Ixtapa-Zihuatanejo International Airport, 2 hours before flight time, we felt more than confident we'd get on our flight, no problem...even though we had to get in a mile-long line. It took about an hour to get to the front of the line, so we were still OK, timing wise. I presented our 5 suitcases & they weighed them one by one & placed them behind their counter. Then Rafael told me that one our 5 bags was slightly overweight & he needed to charge me extra for it. I told him to hand that bag back to me, along with any one of the other 4 & I'd rearrange them. He said he could do this, but he'd have to then ask me to go back into the rear of the queue...which was now longer than when we arrived at the airport. I told him if I get back in line, it will take more than 1 hour & we will miss our flight. I also said this is called...extortion! He replied, "So what is your decision?" with a sarcastic smirk on his face and w/o skipping a beat. I told him I wanted to speak to his supervisor, so he brought a Ms. Christina Sotelo Villegas to the desk. I told her the situation, & she only reiterated what Rafael said. She wouldn't budge either. I reluctantly paid their extortion fee and told them I would be complaining about this to their headquarters. Since this time, I have brought this up with Alaska several times & all they offer me is a discount on my next flight with them. I told them as long as I live, I will never fly Alaska over this & I urge you not to either. If they resort to unethical, immoral & mafia-like measures with me, and still don't offer a sound apology, solution or remedy, I can't recommend them at all.