Alaska AirlinesReviews of alaskaair.com

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Dear Alaska Airlines Customer Service, I am writing to express my disappointment regarding my recent experience with your 20-minute baggage guarantee. Upon landing (Flight 288, 12/27/24, LAX>EWR, confirmation SZCUBX), the flight attendant confidently announced that checked baggage would be delivered within 20 minutes of our plane’s arrival at the gate. However, it took 34 minutes for my luggage to arrive at baggage claim, well beyond the guaranteed timeframe. When I approached the baggage claim office to request the promised voucher, the sign read, “Sorry we missed you,” and I eventually located an agent, Laura, overseeing the arrival of the bags. I inquired about the voucher, but she claimed that “severe weather” prevented her from issuing it, despite only a light sprinkling of rain at the time. Her explanation—“if I give it to you, I will have to give it to everyone”—felt dismissive and undermined the integrity of your policy. Your 20-minute baggage guarantee is marketed as a symbol of reliability and commitment to customer service, but my experience felt more like a bait-and-switch. Alaska Airlines has built its reputation on trust, and I feel that trust was broken in this instance. If exceptions to the guarantee can be invoked so easily, the guarantee itself becomes meaningless. I hope you will address this matter with transparency and provide clarity on how such situations are handled. Additionally, I would appreciate receiving the promised voucher, as my baggage delay did not appear to meet the criteria for valid exceptions. Thank you for your attention to this matter. I look forward to your response. Sincerely, Jason West

BUYER BEWARE. Planned family trip to Hawaii in March '25 and received an email on Christmas Day letting us know that due to operational issues, they no longer were flying to Hawaii on our original Saturday, even though they showed availability at almost double the original cost. Our only option was to fly in a day earlier or later, which both options would come at significant additional expense.Their team of agents offered no other options. BE VERY CAREFUL NOT TO BOOK EARLY TO SAVE MONEY AS THEY CAN TAKE IT AWAY AT THEIR DISCRETION.

This is not a family-friendly airline. I have taken flights with their very restrictive Saver fares many times and have no issue with the rules, but this week my mother-in-law fell while I was on the way to the airport to take a Saver flight and had to divert to the hospital instead of taking my flight or its return. Alaska would not accept hospital records or anything else as evidence of a family emergency to credit any part of my $600 fare, saying they give no refund for any reason. Emergencies happen and next time I will be flying with an airline that recognizes that. I hope the $600 was worth it to Alaska to lose a customer of many decades!

2 days of cancelled flights for no reason now today hours of delays. I’ve been in airport for 3 days just trying to go home to Los Angeles!!! There is no customer support and no one can tell me why it’s being cancelled. I asked for a full refund and no responses. I also have had to pay for now 2 nights of hotels and food and taxis adding up to over 500 dollars. I have missed two days of work with no pay and my dogs at home haven’t eaten for days. This is unacceptable service and this company needs to shut down.

A Disappointing Experience with Alaska Airlines I recently flew with Alaska Airlines on flight AS1372 from LAX to Liberia, and unfortunately, my experience left me deeply disappointed. During check-in, I encountered an issue with paying the baggage fee, even though my card was charged successfully on the first attempt. Despite providing evidence of the payment, the staff, including the desk agent, supervisor, and manager failed to offer a reasonable resolution. They dismissed my concerns, refused to accept cash, and repeatedly suggested inconvenient options, like purchasing a preloaded bank card for an unnecessary additional cost. To make matters worse, the staff's condescending and threatening attitude added unnecessary stress and humiliation to an already frustrating situation. The onboard experience was equally disappointing. The cabin crew was unprofessional, treating passengers in a patronizing manner. They laughed loudly during an overnight flight, disturbing passengers trying to rest. Service was minimal, with only one cup of water provided during a 5-hour flight. This combination of poor ground support and an unprofessional in-flight experience reflects a severe lapse in Alaska Airlines' standards. Until these issues are addressed, I cannot recommend Alaska Airlines to fellow travelers.

Delayed flight caused by a mixture of equipment failure and organisation issues left me 3.5 hours late to Seattle. I missed my business class BA flight to the UK as a result of this incompetence. There was no help from either airline in Seattle. When I complained to Alaska customer services they wrote some long sympathetic email then made the ludicrous offer of $150 voucher, not even a refund for their flight. It cost me over $1000 to fly coach on a Delta flight to UK. Awful airline and pathetic customer service.

The WORST airline ever! I was screamed at by a flight attendant when I was trying to ask for help (medical). They do not have supervisors in the air but spoke to a supervisor as soon as we landed. She was really helpful and told me to complain via the website. I did and am still waiting for a response. This was in April. Save your money