Alaska AirlinesReviews of alaskaair.com

Whatever you do, don't fly Alaska out of Yakima WA. There's only one thing worse than their employees, it's there TSA "Mall Cops". It's worth the drive to SeaTac to avoid this place. Maybe if done so, we can get the city to end up closing this location. Yakima is a great "big, "little" town but #1 worst airports in the nation. Keep up the good work Alaska employees & Yakima TSA employees!

If you like delays and incompetence this is your Airline

Flew to Boston with this airline compared to the likes of spirit it was a more better experience ! Great legroom really good customer service will use them for future trips in the US

I’ve been a frequent flier on Alaska for 20 years and very happy. Lately the website/app are very undependable. Don’t know if AI is causing chaos or some other reason, but it is frustrating.

**Review of Alaska Airlines Bank of America Card** I made the unfortunate mistake of thinking that Alaska Airlines and Bank of America had the competence to issue a simple credit card. What a disaster! They never sent me the card, yet they had the audacity to bill me an annual fee. To make matters worse, they reported a delinquent payment to the credit bureaus, ruining my perfect credit history. I had to pay $98 just to cancel a card that I never even received or activated—an account that didn’t even have a number assigned to me! It's unbelievable that they could damage my credit so severely without ever providing a service or even acknowledging their incompetence. Alaska Airlines Credit Card feels like a scam, and Bank of America, who issues the Alaska credit card is a discrace and shouldn’t be trusted with any legitimate business dealings. They excel at fraudulent behavior. I denounce both companies for their lack of accountability and for charging me for services that were never rendered. I am actively seeking to expose this cheating scam they both persist in. Avoid at all costs!

I've now spent over 115 minutes trying to book a flight online. In addition to trying over, and over, and over again without success (error message received), I was on hold trying to speak to someone that entire time. This airline truly sucks. I have never flown on them, and at this point it looks like I never will. I hope their airplanes and pilots are better than their IT department.

Even though Alaska isn't what it used to be, no airline is, they still outshine all the rest via customer care and clean planes. I also felt very confident in our funny pilot.

We paid a higher fare (upgrading from Saver to Main rate category) on a recent round trip from DC to Honolulu to ensure that three of us traveling together would get seats next to each other. We selected a row (row 15) in front of the exit row, not knowing that those seats do not recline. Nothing on the website states that those are non-reclining seats. It was a long and very physically uncomfortable overnight flight on the return without reclining seats and a very tight space in that row. Alaska Airlines would not reimburse us the extra cost we paid for the ability to select our seats even though they did not disclose that the row we selected has seats that do not recline. This should be disclosed.