Alaska AirlinesReviews of alaskaair.com

I live in Ireland and have just finished a chat with Randi from Alaskan Airlines and he was so helpful and booked the seats for me that I wanted. He couldn't have been more helpful. So thanks again Randi for helping me out and for seeming to be very friendly. Your kindness meant a lot to me.

I used to fly Alaska Air quite frequently when we lived in the PNW. I hastily booked a flight to visit a friend that was having major surgery and selected the “saver fare” for almost $600. After booking I realized that I departed from DFW (where my car would be parked) and arrived at DAL. I called the 800# and explained my dilemma where I was met with a very curt and judgmental “there’s nothing I can do because you booked the “saver fare”. Fine, at this point I accepted this response. Then I arrived at my gate in SEA and asked the rep if I could pls be assigned a seat. She pulled up my reservation and to her disdain, reminded me that I booked the “saver fare” and I would have to come back in 30 minutes to be assigned a seat. Mind you that’s when boarding was to begin and no other passengers were at the counter. I also was not asking for a “special” seat just ANY seat!! So I sat directly in front of her and waited awkwardly while she pretended to work. While I was on my trip, my son & husband got sick - so instead of sitting at the airport for 3 hours to eventually fly to the wrong airport, I went to the Alaskan Customers Service desk where a rep was trying to help me catch an earlier flight to the correct airport. When low and behold the rep sitting next to her decided to hover over and interfere. She started shaking her head “no” and rolling her eyes - then interrupted and said “because you booked the “saver fare” there’s nothing we can do to help you”. I was even willing to pay the difference. But that’s not an option. I happened to walk by the gate of the earlier flight, they were at the end of boarding and still had plenty of main cabin seats available. I pleaded with the rep if she would pls be willing to help and allow me to fly stand by on this flight (where there were still plenty of seats). I bet you can guess her response - yep! “SAVER FARE” and a look of “go away peasant”. As tears began to form in my eyes, I walked away and swore to NEVER fly Alaskan again. Never before have I ever been treated so poorly because of the fare I booked. I wouldn’t even be writing this review if the reps would have been the slightest bit compassionate, understanding or respectful (even if it was still a “no”)…kindness goes a long way. You’d think that with doors flying off during flights they would be slightly more customer focused. Nope - not Alaskan, not ever. Oh - now my flights been delayed twice with no explanation. 🥴

Just checking in is a major undertaking. Customer service acts as though you are interrupting their day. Took 3 agents to finally get checked in.

After paying $70 dollars to check two bags, they charged me $150 for my fishing rod tube, which, on every other airline that I’ve ever flown, I’ve never had to pay for. I take at least two fishing trips a year, flights both ways, never been charged for my rod tube. So for $150 I’m never gonna fly with them again. Hope the $150 was worth it Alaska Air 😂

Please don’t book Alaska Airlines, this is the worst experience than any Airlines!! We booked a flight from DFW to SEA to HNL and it was delayed multiple times!! First, our flight from DFW to SEA for a layover was delayed because of “mechanical issue”. Then, our flight to SEA to HNL was changed and we need to stop again in Oakland (OAK) for “additional fuel due to weather” so we waited again for additional 1hr. All the passengers were hungry and nothing to do but to wait!! They don’t even gave us any complimentary on that delayed flight. Just the usual biscuit and drink! So instead of getting to HNL at 3:48pm we got to Honolulu at 8pm!! Plus, when we got to HNL my checked-in luggage was delayed because they placed it on different flight so we waited from 8pm to 11pm just to get my luggage back!! But that is not the worst!!! The worst part is, they canceled our return flight without ANY notification, no emails, no calls, no alerts! Nada!! When I checked our flight status, I chatted to the customer service of Alaska Airlines and she said they canceled it due to FULL flight!!! So why do they need to sell that flight tickets if it was full in the first place!!! So the solution she gave me was to transfer our return flight to Hawaiian Airlines which was a 10:25pm flight to LAX then transfer again to American Airlines LAX to DFW which messed up our plans going back to DFW!!!! This is our first time to experience this HORRIBLE situations!! I don’t know why Alaska is always ranked as one of the “best airline in the US!!” I expected too much and I was wrong!! I definitely wouldn’t recommend this Airline to anyone else!!!

I want to report an issue with Alaska Airlines. I purchased miles on the Alaska Airlines promotion using my credit card and was charged the full amount, but the points were not posted to my account. I find it hard to believe that in 2024, the company does not have the option to credit the points to a customer account automatically. This is unacceptable. The points should be posted to the customer account immediately after purchase. I did not receive the points I paid for, which is $961.64, and when I tried to contact support, they said it was not their problem because a third party handled it. I am disappointed in this experience and surprised that the airlines could not hire better IT people.

Flight Got Cancelled so i had to book a new flight to make a connection. Cant get in contact with Alaska. Its they dont use e-mail… I cant Call Them either because my phone cant make calls to the US and i cant make an account on their website it keeps saying error

Unkooperative Mitarbeiter, Probleme wurden erst nach mehreren Versuchen angeboten