Alaska AirlinesReviews of alaskaair.com

This is more about DFW lack of workers to check us and our bags in at the gate. We come early so we can have a relaxing time and not stress about going through security and no one is there to take the bags. We can tag our bags- but there was no place to leave them or person to leave them with. I have been standing here for over an hour and there is a sign that says they will be here two hours before take off- and we will still have to go through security after this and then find my gate. I was hoping to have a relaxing lunch - but that won’t happen. I will not use Alaska again when coming to Dallas. Hire more workers and change your policy Alaska!!

Awful company that just take your money! Haven't even had the chance to take a flight with them. Booked a flight which we had to change due to a connecting flight changing their schedule. They then couldn't provide us with the second flight we booked as they no longer fly direct to LA and refunded it as a credit to an account which we will never be able to use as we live in the UK and it only has a few months on it. I have looked and they could not have provided the original flight we booked either, refused to give my money back and had the cheek to say hope you will fly with us in the future!! Ha ha no thanks! Avoid!

Absolutely horrible experience during a snow storm march 13,2026., almost every Alaskan flight was canceled due to bs reasons. Literally all other airlines were operating fine but for whatever reason Alaskan couldn't de ice their planes effectively. Every person from EVERY canceled flight concentrated one ONE customer service desk. I was in the line for 7 flucking hours. Alaskan didn't hand out food, water, bring on more people to help accelerate the process. NOTHING. I will NEVER use them for flying again.

The short version is we linked from our Alaska Airlines app to their car rental to rent a car using solely miles. When I received a notice that they used my 55,600 miles plus took $500+ from my Alaska credit card. We thought we were scammed so we called to cancel it, which they said they woyuld cancel it. We used a different car rental place to rent a car. Later we find out they didn't cancel it and they won't refund either the money or the miles. I submitted a complaint through their "Alaska Listens" site with no response. I submitted a complaint through the BBB. BBB said they never responded and noted they have a terrible rating. Next step is to cancel their credit card I guess.

Alaska Airlines is one of the very few airlines in the US that actually cares about its customers.

I chose the "Saver" option. During checkout it asked me to upgrade for $57 to choose my seat. I chose an aisle seat, it showed 31C in my confirmation. When checking in my seat was changed to a center seat 28E. A middle seat. I could have got that crappy seat without upgrading. When I complained they said even if you upgrade no seats are guaranteed. So what’s the point? 🤡

My wife and I flew from Oklahoma City to Kauai. The return flight was delayed due to a mechanical issue. While the delay was frustrating, I certainly don't want any airline to take off in a plane that's not perfect. Without getting into exact nu.bers, Alaska gave us certificates towards future flights and refunded a portion of our initial reservation cost due to having to fly a different class on our return flight. Bottom line, there was a delay but Alaska treated us VERY fairly and that's all we could ask.

DO NOT FLY WITH ALASKA AIRLINES! I was planning on traveling to Mexico for my cousins wedding. Unfortunately, they had to cancel it about 5 days before the wedding date. I called to see about getting some kind of refund or credit, but they said that they “can’t give me anything” because of the type of ticket I purchased. I even asked if the reason for my cancellation would make a difference or not and they said no! An airline that happily takes/keeps your money from you when you have a perfectly valid reason for cancelling is not an airline, it is a SCAM! That is NOT how you conduct business (not an ethical business at least).