Alaska AirlinesReviews of alaskaair.com

I travel with Alaska because of location and I am the highest loyalty tier they have of over 150,000 actual miles a year and have been a member since 1986. Overall, I do love the airlines, but they have lost their loyalty to their loyal customers. They have made it hard to reach and maintain tiers, but the worst part is that even with their highest tier, the benefits are poor compared to the past. Particularly that they sell their first class seats until time of flight and have no regard for their most loyal customers. In the past, they would upgrade you days before the flight, but now it is just about the money.

I've been flying with this airline since the twenty-tens and have yet to experience in dissatisfaction with their customer service quality. Their ground staff (check-in and gate agents) have always been very pleasant to deal with, as have their flight crews. I've had the experience of receiving excellent service in both first class and economy(cattle-car). I can't for the life of me understand why certain people nitpick every aspect of life to pieces.

I travel a lot through different airlines but this one for sure I won’t forget and I will never again fly with Alaska Airlines. While entering the airplane they stopped us and told me I cannot have handbag, backpack along with carryon. It was a small backpack and my handbag where I had my medicine. The staff made me to consolidate the bags from which my high blood pressure went up and brought so much stress that I never experienced. Such a rude and unbearable stuff. I was flying from Ny to LA

If I could give it less than 1, I would. The app has always been unstable, losing important, relevant information loaded by the customer. We went to Hawaii some legs of the flight were operated by Hawaiian (10 times worse than Alaska). We could not get our electronic boarding passes since the apps did not talk to each other. This resulted in unnecessary anxiety since we couldn’t see the flights, seats, changes ahead of time. Hawaiian said “you cannot check in until you purchase flight”. WHATTTT? Nobody could help because there is ni Hawaiian in GTF, SLC or SF. Alaska gate agents in SF were rude! Customer care in Sea-Tac as well. I wrote a complaint 5 days ago. Has not received any answer yet. (For the sake of comparison, when I wrote a complaint to Delta, I received an answer within an hour plus 3,000 miles for the inconvenience). Their link /customercare leads nowhere. The only positive thing is flight WiFi, though the movie/series selection sucks.

Useless online support, calling lucky if they answer in less than an hour. Try to reserve using two credits, only used one, cancelled the reservation now I have to wait for my credit back, even if I cancelled the same day. Support online, people with zero ability to help, wasted time, How are you going to grow with lousy support. A credit should be given right away if cancelled, shame on you Alaska Air

I am writing to express my dissatisfaction with a recent travel experience on Alaska Airlines and to request appropriate compensation. My name is [Your Full Name], and I was booked on flight AA122 from Seattle to DC. Due to maintenance issues with the aircraft, the flight was delayed significantly, resulting in an overnight stay at a hotel near the airport. While I fully understand and appreciate the priority placed on safety, which necessitated the maintenance checks, the disruption was nonetheless caused by factors within the airline's control. Your team was helpful in rebooking me on the next available flight, for which I am grateful. However, no vouchers or reimbursements were provided for the hotel accommodation, meals, or incidental expenses incurred during the unexpected layover. Based on my understanding of standard airline policies, such as those outlined in the Department of Transportation guidelines for involuntary delays due to mechanical issues, passengers are typically entitled to compensation in these situations to mitigate the inconvenience. This experience has left me frustrated, as it not only disrupted my travel plans but also resulted in additional out-of-pocket costs. I have been a loyal Alaska Airlines customer for 4 years, and I believe this warrants a review for fair resolution. I kindly request a refund or voucher equivalent to the expenses I incurred, approximately $582 for hotel and meals.

Your website is just awful. It fills up a third of the screen. There is no way to add a traveling companion. You need to step it up. Gardner Williams

Hawaiian Alaskan Air service now appears to be outsourced to the Philippines, and the agents have very limited ability to actually solve problems. I have 50,000 miles in my Hawaiian account that I could not access, and after speaking with agents KC, Max, and Garrick, none of them were able to help me book a simple flight. More than 2.5 hours later, I finally reached a manager, Leighton, who was able to book the flight, transfer the miles, and then send me on to Alaska Air customer service—with an expected additional hold time of three hours, due to the current integration between the two airlines. After more than 30 years as a loyal customer, this experience has convinced me that my time with Hawaiian is ending. Southwest, which currently leads major rankings for customer service and overall quality, will be my go‑to airline from now on. There is no point in doing business with a company whose systems and front‑line support make it so clear that they simply do not care about the customer’s time.