Eufra
Horrible airline
Horrible airline. They only started checking people in two hours before the flight, resulting in too little time for every passenger to be checked in in time. With another long line at the TSA checkpoint due to understaffing, many passengers were unable to board the plane in time, causing the flight to be delayed and some even missing the flight and subsequent layovers. Due to our original flight being canceled, our tickets were rebooked onto another flight. Because of a system error on their part, one of our tickets was not properly transferred. At the check-in desk, it took them forever to figure out what was wrong. The staff clearly did not know what they were doing and everything had to be entered in manually because their system was not working properly. They didn’t know how to fix the issue or correct the mistake, so instead they chose to remove my sister from the flight and refused to help her, claiming there was not enough time to check her in. But this was not true as they were still checking in other passengers from the same flight. They simply did not know how to fix it and chose to walk away (literally). Meanwhile there was not enough time in the first place due to their own tardiness, inadequacy and errors, while we payed the price. We were completely shocked by the lack of empathy, humanity, respect, and helpfulness. My sister, a young and small woman, was left stranded all alone in a foreign country without any assistance or solution, forced to fix the situation on her own. Crying and in complete dispair. They did not care. There was no apology or acknowledgment whatsoever. It was absolutely unacceptable. While we remained respectful, they treated us as if we were not even human and literally walked away. Never fly with this airline. Completely inadequate, unprofessional, and disrespectful.