Alaska AirlinesReviews of alaskaair.com

Our suitcase was severely damaged, so we started a claim for replacement. The details and support documentation was extensive even though we started the claim at their counter in the airport. Very time consuming. Alaska Airlines uses Traveler'sChoice for luggage replacement. It has been impossible to complete the replacement claim due to several errors in their online system -- including an error which prevents me from contacting Customer Care. The entire process has taken so much time, I'm sure Alaska Airlines saves money by people just giving up. Any business who treats their customers with this kind of poor support (including the quality of 3rd parties) is not one I will support in the future.

Our 9:44 PM flight from LAX to Medford, Oregon was diverted to Portland (PDX). The pilot stated the reason was fog and low visibility, even though the city lights were clearly visible. At 2:00 AM, the airline refused to provide hotel accommodations or alternative transportation. All car rental counters were closed, and we were advised to sleep in airport chairs — with my 13-year-old child. The next available flight was not until 10:00 PM the following day. There was no refund, no assistance, and no meaningful response. Being stranded at 2:00 AM, over 5.5 hours from our original destination, with a minor, is completely unacceptable. I will never place my trust in this airline again. Never.

"Estimated wait time: more than 2 hours." That is what the bot said at the start of this call I am currently on w/ Atmos Rewards. I am now on hour 2 and counting. I am attempting to speak to someone who can see if my round-trip reward tickets still exist, as I am not finding evidence of them on the Atmos site. yikes...

Website pages 'not found' when trying to manage booking/cancel flight after they added an overnight stopover to a direct 3 hour flight... Currently 55 minutes into holding for customer service from Europe. It's 2025! There is no customer service email or whatsapp contact, and the AI assistant on the website isn't working either. A mess. Thank god i have the option of cancelling because they obviously can't be trusted to provide a professional service. Well, that's if I ever get to speak to anyone.

Yippie yay. The merge seems to be complete. Promised benefits to perks have been pretty seamless the last 7 months or so. *roughly 5 round trips totaling 4000 miles each way; guessing its more but don’t want to overstate my experience or rather time in the sky with said company. And to note. These trips tend to involve 3 planes and 2 layovers with rarely hitting under a two 8 hour shift. Ie runs into what would be two 8 hour shifts back to back with bleed time into the third consecutive 8 hour shifts. Which sadly and yay, is something as consumers buying into corporations that abuse us as such. Would never be an ideal flip. Pilots, crews gates, ground, nor air. So yes, it would be AWESOME if said greed machine took in considerations that some customers are just not 4 hours and done. Some are doing 18, 19, 20 hours plus in putting their patronage into said establishments. Preboard those that you are running a slave train on in traveling your brand. Which then yay let’s talk about seat safety. My goodness. You can not safely sit three adults with any height and or weight in your current seat configuration in premium, economy, basic. Yah just can’t. The seats are not wide enough. And my goodness x2, lets just forget about anybody that is over 5 foot trying to cram their legs into the seats with current legroom standards. This too should render some level of neglect in airline safety via product sold. Any thing over a 4 hour flight where a passenger is forced to sit in a cramp position should be a company wide policy FAIL. One also little pet peeve to flying well into the 3rd 8 hour work shift. The gossiping and jr high school caddy behavior associated with gossiping is quite deplorable and lacks any true professionalism; no, i do not care that it happens more on lesser flight times. There is still a level of decorum that should be maintained. Gossiping and acting less than to any passenger just looks poorly and unprofessional.

Why is your baggage check so late? My flight is at 5pm and your baggage check doesn’t open until 3pm at IAD. We had a line and no place to get water food or sit down for those who have a disability.

Alaska Airlines ATMOS: A Cybersecurity Disaster and Customer Service Collapse Alaska Airlines’ ATMOS Rewards program was hacked following their July 2025 cybersecurity breach that exposed customer logins and passwords. They failed to notify customers or take basic preventative steps—resulting in my account being taken over. The hacker redeemed all my miles for a round-trip ticket from LAX to China. Within five minutes of receiving the redemption email, I reset my password—but then my email was hit with a massive subscription bombing attack. When I called ATMOS customer service, the hold time was 1 hour 15 minutes—only for the agent to say, “oh lord, I don’t have time for this,” and hang up. I called again, waited another 1 hour 28 minutes, and was disconnected again. No email support. No chat support. No accountability. An airline that leaks your credentials, offers zero protection, and treats customers with open contempt doesn’t deserve to be in business. Absolutely appalling.

Scam flights. They advertise direct flights but then change to 1 stop flights but do not let you cancel flight. I went from a direct flight of 1hr20mins to a 6hr flight. No refund!!