AJ MadisonReviews of ajmadison.com

There is a complete lack of customer service! I spent over $9K on kitchen appliances and have had problems ever since. First, there were delivery issues that I was suppose to be compensated for, but never heard back. Now I am trying to submit my rebates and there are not serial numbers on my Bosch stickers, so contacted AJM for the serial numbers. Only sent me 3 of 4, but now I am being told by the rebate team that those numbers are wrong and can't process my rebate. I have had to call AJM customer service multiple times... and being on hold for over an hour is the norm. I have also sent email, with no reply. Today, I tried to call to get this resolved once and for all and gave up after being on hold for so long. ** update ORDER#118675575

I would be giving this zero stars if I could. I should have read the negative reviews before ordering, they are 100% accurate. This company has absolute garbage customer service and the delivery company they use is even worse. Ordered a range on sale, expected delays in delivery due to Covid. After a few weeks got an email to schedule delivery. On the day of, I received a confirmation of delivery. about 30 min prior to the delivery time a tornado warning was in place in the area, so I got a notification that delivery would be scheduled for the following day. Again this was understandable. Waited for the delivery again the next day (they give you a few hour windows) received a text that the delivery was outside (this was a Penske truck, not something with a moving/shipping brand on it). I asked them to go around the back where it would be easier to move the appliance inside. I did not realize one side of my alley was blocked by another truck. When I saw, I figured they would come around the other side of the alley. After 15 min the truck was nowhere in sight with no communication. I called the number they had texted me from and the person said that the ally was blocked and they couldn't get through so they would have to reschedule again. I asked them to come back around the front and they would just have to carry/move the appliance around to the back stair (there is plenty of space). The driver said they had ALREADY LEFT WITHOUT CONTACTING ME and would have to contact their boss since they were already on the way to the next delivery. Again they NEVER contacted me about the alley being blocked the just left! I gave them 5 min to "call their boss. No one picked up and I simply got a text that read "need to reschedule." 2 days later and I have YET to receive any communication from AJ Madison or the shipping company with information regarding this "rescheduling." I have sat on hold with both AJ Madison and there shipping partner for HOURS. Even after requesting to not be put on hold they simply say "Ok" and put you back on hold. I am contacting my credit card company to dispute this charge. I will NEVER in a million years order from this company again and will recommend against using them to anyone I can.

The worse unprofessional appliances company I have ever bought from. Believe the negative reviews, they are the worse customer service you will ever experience. From sales people to Michele head of customer service, all of them are so unprofessional.

Tl;dr AJ Madison took my order and brushed their hands off of the affair, throwing me to an incompetent delivery company. I purchased a fridge on July 7. Since there's a pandemic going on, I was fine with it being shipped out on July 20. They said the delivery company, AM Trucking, will contact me via email/phone at least a day prior to delivery date to confirm. It seemed weird to have everything up in the air like that, but I figured it was because of the pandemic. By July 30, I heard nothing. I called AJ Madison, was put on hold for almost an hour, then was hung up on. I sent them an email asking about it instead. They told me to contact the trucking company since they couldn't do anything. On July 31, a Friday, an email miraculously appeared from AM Trucking, asking me to confirm the delivery date on the morning of August 4 or else it'd be canceled. I'd be working 4 hours away in another state at that time. I called AM Trucking, was on hold for more than an hour. The automated voice said, Hang up and we'll call you back at the order your call was received. I did that when I was the 12th person in line, and called them again after 40 minutes of waiting. Put on hold, got in line, etc etc again, and still didn't get a call from them at all. I finally got to a lady who said she'd put in a request to change my delivery time to afternoon of August 4. She said AM Trucking would contact me on Monday August 3 to confirm. On Monday August 3, I called AM Trucking at 9:30 am to ask about a new delivery time. I had to wait an hour. The rep said they'd send me an email in the afternoon. I called them again at 5 pm after getting nothing. I had to wait 45 minutes, was a couple seconds late to answer the call when someone picked up, and got hung up on after they bothered to say hello once. Got back in line for another half hour, already sick of it. The rep said the manager did not response to my request. I'd have to accept the delivery for morning August 4, when I'd be out of town, or live without a fridge until August 10. After I explained to her that it'd be difficult for me to cut my business short and drive 4 hours in for an 8 am delivery, she said my slot would most likely be 10 am. I had no choice but accept. Two hours later, I got a call from the delivery guy telling me to be there at 7:30 am because I'd been bumped to their first stop in the morning. And again, I had no choice but to accept. I am sick of AJ Madison and their trucking company of choice. They are unresponsive and need to be pursued relentlessly to give answers that should have been clear in the first place.

We ordered a Whirlpool microwave online from AJ Madison in late July 2020, and received the product within 5 business days. The product was delivered intact and appeared new, in the factory packaging. However, upon first inspection, the door latch was defective, and it would not open. Re-boxed the microwave and called AJ Madison to initiate the return process. After 22 minutes on hold, the CSR spoke with us for 3 minutes, and wanted us to unbox the microwave again to take a video of the door latch not functioning, to prove our claim that the microwave was defective. We simply refused and stated we wanted to return and replace this unit. After another 25 minute hold, the CSR indicated she issued a UPS call tag to pickup the defective unit, but could not ship a replacement unit until a month later, due to item out of stock. We wanted to talk with the sales department to find another microwave that is in stock, so the CSR transferred us and put us into another phone queue! An hour into this process, we could no longer hold on the phone, and decided to call back another day. Today we called back, and was on hold for 17 minutes, spoke with someone in Sales about purchasing a different unit shown in stock on their website. He then indicated that they would not ship the unit separate from the trim kit, and the trim kit is out of stock. We then asked to get a refund, and he transferred us to another CSR, and we waited on hold over 20 minutes to speak with her. Once we spoke with her, she indicated that she needed to get confirmation from the warehouse that our return was received, even though we provided the UPS tracking number that shows it was delivered back to their warehouse. Now we are WAITING AGAIN for a call back, in order to apply our credit to re-ship a new unit. REALLY? I WILL NEVER AGAIN ORDER ANOTHER PRODUCT FROM AJ MADISON. July 30th update: have not yet received a call back from AJ Madison CSR, however an AJ Madison representative just offered On this site to assist in resolving our concern, thank you very much. Our order # is 121716975. Tracking # of returned product is 1Z5Y2F220396643267. 9/1/20 UPDATE: UPS shows the defective Microwave was returned to AJ Madison on 7/27/20. No refund issued or contact from AJ Madison since. I will try contacting the company again by phone, but don't look forward to the long wait on hold again. 9-21 Update: Full refund received on credit card statement. Updated review from 1 star to 2 because AJ Madison contacted me via TrustPilot, based on this review, and issued a refund.

Don't fall for their low prices. The post-sales customer experience with AJ Madison is a bad as any I've ever had with any type of business. Long hold times, frequent disconnections, no updates, plus no one calls you back! You're left to call frequently and wait 40-50 mins to get status and just hope you don't get disconnected. My order is 120827075 if someone wants to call and resolve my open issue.

Poor customer service. Called them at 3pm Pacific, an a recorded message said that there was no one available (even though their page says business hours are 8am-7pm EST) and just hung up. Called them next day and had to wait 1 hr for somebody to pick up my call. I also didn't see any estimate of when my appliance would arrive (that was actually the reason I wanted to talk to somebody). Decided to cancel my purchase: what if I had problems down the road and there was no one to help me out? Rather not take those chances.

Bobby Schneider treated us well. He took care of us while we were there and we felt like we were got a great deal. When it came time for delivery, it was very hard to confirm delivery. It took 2 attempts and many times on hold since he wouldn’t answer emails. I then receive the order in 2 separate shipments and stove is damaged. I haven’t been able to get in touch with customer service after numerous calls and emails. Have to notify my credit card company etc. don’t waste your time!