AJ MadisonReviews of ajmadison.com

first time customer... order a dishwasher. Claimed to be in stock. took forever to arrive... actually hasn't arrived yet after promised date. Have no way of getting hold of customer service. finally, got hold of their sales people after waiting in line for 90 minutes and sales just quickly transfer me to customer service which just has voice message which never call back. worst customer service ever and I still haven't received my product a week after promised date. Avoid! terrible company. called their trucking company AM Trucking... also terrible company... wait on call forever. no response. claimed will call back and never does. wasted days and still on hold right now. Order #: 124359975 Hello? you asked for order # and it's been provided above... thanks for the update.. I move this to 3-stars...hopefully get an update soon and delivery does happen next week.. thanks! UPDATE: It's Friday afternoon now... haven't received any call for scheduling the delivery yet... any place I can call or find out? thanks! UPDATE: LIARS!!! finally talked to shipper after waiting for 40 minutes on phone. Shipper still doesn't know when the train is going to arrive California!!! so 3 weeks after shipment date, still don't know when my dishwasher will arrive California? They said they will know when they can ship my item to me once it arrives in California. A month ago, I called AJ Madison to order an item that they claimed they have in stock and can ship right away, and can arrive in 1-2 weeks. Now, it's a month since my order and don't know where the item is. Terrible company using a terrible shipper.

Absolute worst customer service I've ever had in my life. I've been waiting 3 weeks and they haven't even processed my order yet. I can't get a hold of anyone. I've tried calling (waited on hold 2 hours and gave up). I've tried emailing, Facebook, and still 3 weeks later not a word. I just want them to cancel the damn order at this point so I can find a reliable company to purchase from. Just know if you buy anything from them your on your own after that. Good luck if you have anything you need help with!!! Terrible!!! Order #124512075. Please cancel order now. Delivery time is unacceptable.

So Jonathan called today to resolve my issue (no power cord with the appliance), he seemed like he was toing to take of things but after I explained the situation he said "let me get you to customer service so this can be taken care of right away" - then "your call is very important to us - yada yada yada" and no answer for 30 minutes AGAIN!!! Now I want to return the product - FAT CHANCE!! The pits - do not under any circumstance buy from AJ Madison! Their customer service is where customers go to die!!! They are barely responsive when trying to buy something so no surprise when my VERY expensive Miele coffee machine showed up with no power cord their customer service dept is no where to be found. Called - on hold for 30 minutes, no answer; emailed - no response. The Miele appliances and some others are price controlled by the manufacturer so do yourself a favor and buy from a local merchant.

Horrible communication, response, and service. This company is a hot mess. They do not care about their customers needs, do not listen to their customer orders and make up excuses for their mistakes. If you enjoy waiting on hold, no customer service, poor standards, delivery, and no communication then A.J. Madison is your place. I would have provided a 0 star rating if I could

I ordered a viking range back in May and they immediately took my money. Ship date was supposed to be by July 28 and we heard nothing. I finally got one email response saying end of August and now I cant get any response and my stove has not shipped. I am beyond frustrated as I haven't had a stove for months and my kitchen remodel is done and we have no idea what is happening. No one will respond and live chat has disappeared. Looking at what options we have now... order # 119050575

From my experience this company will answer their phone and take you order gladly. however if you need any type of customer service they never return phone calls and never return your emails if you have any issues whatsoever. I purchased a washer online four weeks ago I have not received an email confirmation that if it has been shipped or not I sent them numerous emails regarding my purchase. I never got email reply back I tried calling them left numerous messages they never have called me back. Horrible to deal with during this time of crisis. I chalked up that as an excuse however their sales department will gladly take your money I guess that's how they stay in business. My order number is 123126175. Electrolux washer. Talked to agent twice today. Both times I asked him to check on my order he said hold on and transferred my call directly to voice mail . 9/21/2020 update. I still have not received an email directly from them regarding my washer . Checked my junk mail not there either. No returned phone call.

I could not be more passionate about spreading the word that absolutely nobody should ever order anything from this company. I've been dealing with them for over 2.5 months now and my order is still not done. No order status transparency. Waited over an hour multiple different times to just speak with a customer service rep. Still waiting on my range to be fully delivered. Paid for the premium full service shipping, and they outsourced it to a company that refused to comply with the delivery instructions. They only work when I call, wait on the phone, and tell them what to do. It has been exhausting.

I purchased the Avanti RMS551SS side by side refrigerator in 2019 and it was not working 13 months later. I had purchased the service plan, but New Leaf their provider is slow to respond, and in the end while I am getting the money I paid for the unit back, it is not the replacement I thought I was getting (I purchased the item on sale and paid $99 for the plan). So I am now without a refrigerator, and my $99. I have to wait 2-3 weeks for my money to be returned, while I order a new refrigerator. Appliances break, that is not uncommon, so I suggest finding a retailer who has a better service partner. That is what I am doing for my replacement, ordered it from a store that does their own service.