AJ MadisonReviews of ajmadison.com

My experience was great. I ordered a portable air conditioner and it was delivered in 3 days. There was 1 thing worth noting, albeit wasn't very significant to say it was a negative experience. On the day I ordered, I noticed my CC wasn't verified. I waited a day and called AJ Madison. The first person I spoke to was a bit rude when I asked why my CC hasn't been verified. He said, "I'll forward you to my finance department." There, a lady (I wish I remembered her name) picked up and she said, "apologies for the delay, your CC is now verified and your AC will be delivered tomorrow", and it was! Summary: There was some uncertainty with my CC and when my product would arrive, but in the end, it worked out thanks to the finance lady and the delivery folks :)

the live chat is a joke. I was number one in que and never answered after 14 minutes. called 800 number man answered like he was running a bar. ask about ordering an item: he said it was not available. did not offer to look for anything else. I ask about another item he said let me check 19 minutes later I hung up. Glad I did not buy from them if I can't get help buying then service has got'a be bad.

I went online to order a Refrigerator due to the local Lowes and Homedepot not ever stocking anything. I came across this Whirlpool Fridge for sale from AJ Madison. Ordered it and they took my money and said it would be delivered soon. 2 Weeks later I get an email about it being delivered. I confirm as requested and they again confirmed the day of delivery. The driver calls about 30 minutes before delivery as expected. Then they get to my house look all over the truck and then come to the door and say. "Well I guess they decided not to put your item on the truck sorry about that" and then got back in the truck and drove off. I immediately called the delivery service and it took half the day to get somebody on the phone. And they didn't have a clue. No attempt to call me I had to chase them down to get an answer. So I finally call AJ Madison to find out where in the Hell my Refrigerator was located. After being on the phone for 1 and half hours. They finally find the Fridge. Then they tell me it will be another week before delivery. When I ask for a refund. They tell me it was a mistake due to COVID-19. What a crock of crap. I told the lady stupidity is what caused this problem not COVID-19. Then I asked for a refund again. The lady snapped back at me and said "30 percent restocking fee" with no other comments. Just basically we don't care and just wait, is what I got from her comments. Really Poor customer service from AJ Madison and AM Trucking. Not taking any responsibility for any actions made. Don't buy from this company I know I won't

I like it I like AJ Madison and the products. This survey however sucks because it jumped right in the middle of the screen as I was trying to write down my order number.

Easy ordering process.

Easy and convenient ordering process.

Very responsive and helpful customer service!

Easy and quick!