AJ MadisonReviews of ajmadison.com

Just called to discuss my recent order and spoke to the rudest associate ever. He clearly didn't want to help me or even be at work today. Looks like the poor reviews are warranted.....

I ordered all of my appliances per a recommendation. Once we were ready to install the appliances, we noticed that one had been damaged and frankly unusable. I called AJ Madison and they indicated that there was nothing that they can do - while there was a lapse in timing of when the appliances could be installed, I will never order online again!

never buy anything from this store it's terrible delivery is always late will wait for weeks without any warning terrible

Ordered a washer and dryer set in December. Estimated delivery January 4-11. Finally arrived in late January.. horrible communication and delivery experience.. washer damaged. Promised expedited replacement. Two weeks later and still nothing.. Don’t waste your time and money.. absolute joke..

Bought a flushmount kit for my induction cooktop. It's tiny. Box dimensions were about 6"x6". Weighed about 1.5 lbs. Some foam tape and a metal bracket. They charged me $35 shipping. Non-refundable. I didn't use the product. They only reason they have two stars is because I worked a deal with them where if I pay the shipping back, they won't charge me the 25% restocking fee. It cost me about $12.50 to ship it back. AJ is all about that cash money! I hope whatever lambo you're driving is sweet. Point is, just don't.

Bought an undercount fridge from Ajmadison and I can honestly say it’s been a horrible experience. The freezer door was broken and took 6 weeks to get a technician to repair. The fridge door is also sagging with the technician could not adjust. Now I am waiting for another technician to come out and see if he can repair. Ajmadison’s customer service is appalling. Do not buy an Applicance from these people if it’s faulty they don’t care. Go somewhere else anywhere else do not buy from these people.

We went with AJ Madison because they had a washer/dryer model in stock and guaranteed 24 hour shipping for it. I called sales directly to confirm this. It did not ship for a week and we received no notice at all or an explanation for this delay. When it did arrive, it arrived with a bent facade but we were so desperate for a working washer at this point, that we didn’t even mind. the installers were in a rush and once it was installed, it began to trip our outlet and breaker. The old washer never did this even just a day ago. The installers did not seem to care and insisted we sign. I asked them to test it first but they declined. We had an electrician come and replace the outlet and breaker but the washer still wouldn’t work. I called the AJ Madison contracted installer and they came to check it. I asked if they could just bring a replacement so we wouldn’t be without a washer for even longer and they declined. They confirmed it was defective and said they’d have AJ Madison reach out to us. 3 more days go by with nothing so I called them. They explain that it’s not their problem that they sold USA a defective unit that has never run a single cycle and that it’s now our responsibility to fix it with the manufacturer. We’ve spent hundreds of dollars and dozens of hours at the laundromat because of their negligence and horrible business practices. I’ll be taking this up with the better business bureau.

Horrible customer service. Being transferred from one useless employee to another for weeks without any resolution.