AJ MadisonReviews of ajmadison.com

Eli was very helpful and was able to get my order shipped out the door on the same day. Super grateful.

There were issues up front with delivery but they were tracked through to resolution by by the AJM customer support team. The company offered something in the way of service recovery for the inconveniences; if you experience something like this be sure to advocate for yourself.

Glenda in customer support was great. She took the time to understand my issue and she contacted the appropriate person to resolve it. I won't hesitate to do business with AJ Madison again.

Good start of the claim process. Diligent and efficient. Overall, though we got things satisfactorily resolved, it took ~2 months door to door to get the damaged item replaced. We understand it takes time but the lack of coordination between AJ Madison support and TOR support was genuinely disconcerting.

Take time to communicate and arrange 3rd party partner to resolve the installation issue.

Awful service. They delivered the product very late because they supposedly were going to deliver all products together. They then delivered a damaged fridge that we didn't discover until we opened it much later when we were ready to install. Even though the damage was clearly caused by them (a fork lift), they refused to do anything about it. Embarrassing customer service. Never buy from them.

Responsiveness to my questions, emails, issue

I want to express my appreciation for the outstanding support I received from Gitty regarding a missing part for my recently purchased dishwasher. She was incredibly persistent, thorough, and committed to resolving the issue—even when Miele mistakenly sent the parts again with the bag open and items missing. Thanks to her follow-through and determination, I finally received the correct missing parts. Gitty went above and beyond, and her level of service made all the difference. Truly exceptional support!