The #1 aviation and travel gift shop!Meaningful products to the traveler in you.Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Airportag (airportag.com) has 287 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
airportag.com
Website
airportag.com
Category
Wedding & Party
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Meer moeten betalen aan shipping en douane kosten als aan wat ik besteld had, voor dan nooit mijn pakket aan te krijgen en langs geen kanten geholpen te worden.
Contacteer je verzend punt zeggen ze, maar mijn verzendpunt zegt hun te contacteren. Al bij al, geld kwijt en geen product!
Response from AirportagJan 24, 2025
Hello Shauni! Your package is passing through customs, which is a bureaucratic process in every country. Generally, post offices do not provide order information to third parties.
We kindly ask you to remain patient and wait until the customs in your country release the package. I'm sure this will happen soon! Meanwhile, our customer support team will continue to assist you by email. I appreciate your patience!
CH
Caroline H.
Nice contact witch was helpflul
Nice contact witch was helpflul. Women Pilot t shirt small is like m. All good
MD
Marc D.
Not a company you want to do business with
Bought for 228 usd of stuff
Bought it on Nov 28 th
As of Jan 6 th
Still half of it is missing
The split my order in two and so far just got one package
Contact them on Dec 16 th
Been told that they splitter my order and that the second half was in transit
As of today they say they delivered both
That they are now opening an inquiet y
Those were for Christmas’s gift
And Christmas’s is 14 days behind us
Told them that I paid for my stuff and that I should get it
They got my money and don’t give a dam about they customer
Paid 36 USD for the delivery
They pick up the company not me
Definately not recommanding such a company
Consider them unrespectfull
Response from AirportagJan 15, 2025
Hello Marc! Our customer support team is in touch with you by email so you can receive the remaining items from your order. I appreciate your patience regarding this matter. I'm sure it will be solved soon. Thank you!
EL
Ellen
Awesome luggage tag
I ordered a customized luggage tag featuring our adorable mutt on 12/17 with no expectations it would arrive before Christmas...and it arrived on December 24, just in time to put on my daughter's new luggage for a Christmas surprise. It was adorable and it's good quality as well. Highly recommend.
VR
Vanesa R.
Slow service
I ordered a shirt on December 14th. Still waiting to receive it. The tracking has been on pre-shipment status for 6 days. At this point I won't be able to gift this. The customer service representative just replies stating to track the package and providing timelines that have changed with each reply.
Response from AirportagJan 6, 2025
Hello Vanesa! Our timeframe during the holiday season is 4-8 business days for production and 4-6 business days for transit time. According to USPS, your order was shipped within this timeframe and delivered on December 30th. However, we appreciate your opinion and feedback about our logistics services. We forwarded it to our quality team. Thank you again.
MA
Marta
EU buyers: are you sure you are ready to go through all of this…?
If you are in the EU, I would recommend seeking an alternative to Airportag products. I ordered on 24 Nov, and believed I was on the safe side when it comes to delivery before Christmas. In the end, I picked up my parcel on the evening of 23 Dec, from the local post office, after numerous follow-ups. The tracking ID was changed in the meantime and I had trouble tracking my parcel. I guess it was sent by the cheapest snailmail possible - don’t assume it’s a company like UPS, UPS only leased some space in their plane for the parcel, not delivered. Customer service answers quickly but off-topic, and has no idea how postal service functions outside of the US. Moreover, I had customs to pay at pickup of about 20% of the price of goods, so you are not given the total costs at purchase. I bought packing bags, both bigger and smaller. The bigger ones are quite big and in the shape of a narrow rectangle (I expected more square proportions). The smaller ones are REALLY small. The quality of the material is good and the print on the zipper looks nice. However, there are only 4 colours to choose from (black, blue, red and pink) and red and pink are really very much alike. I was shopping for a gift for my sister whose favourite colours are green, yellow and orange, so you can imagine my disappointment. But okay, I knew what I was gettng into. The problem is that the print is so inconsistent!! The „magic pills” is a one-line tagline with smaller letters, but „lucky socks” is split into two lines and the letters are enormous!!! Why is that? You can only see when you get the actual products that it’s all so ugly altogether…!!!
To sum up, I will only order again when there will be a wider palette of colours, printing will be consistent, and the purchase will be made via some platform / marketplace that has an agreement with the EU to include all taxes so that the price reflects full costs, and when the delivery method will change to some reliable identifiable carrier. It is a shame that, in the middle of the first half of the 21. century, and given all the possibilites the global economy offers to global e-commerce players nowadays, and with the client-centric approach, my end-to-end client experience was so dramatically atrocious.
Response from AirportagDec 23, 2024
Hello Marta! We appreciate your feedback regarding our logistics and color palette. Regarding the timeframe, international orders take 5-20 business days to deliver. Please send our customer service a picture of the printing phrases on the packing bags. They'll take a look to see if it's inside our pattern. It is [email protected]. Thank you!
CO
Consumer
Ordered a shirt for Xmas
Ordered a shirt for Xmas . Shows as shipped on Nov 13/2024 . I have sent multiple emails for updates and they blame Canada post and that Canada post has to release the package . They do not even understand shipping as it is CANADA CUSTOMS that needs to release the package .I have had UPS deliver several items from other US companies to Canada with no issues . I asked for a refund and they advised if I don’t receive it - 1-2 weeks AFTER CHRISTMAS they’ll refund , which I highly doubt . I believe this is a scam company as I have read in several other reviews posted . Item , according to tracking , has been in NYC since Nov 20 , it has not even reached Canada so the company in making false claims that Canada is causing the delay while it is still in the US . Customer service provides the same answer over and over again and it is false and
Lie . The item , as of , Dec 24 shows still in the US .
Response from AirportagJan 6, 2025
Hello!
Canada Post went on strike on November 15th, and that might have affected your order. However, some clients (who also purchased in November) have already started to receive their packages. If you want, please get in touch with our customer service, and we'll assist you in tracking the parcel. We're doing our best to ensure you receive your package if you haven't received it yet.
We appreciate your patience.
MF
Mike F.
Soaring Comfort and Stylish Travel Gear
Soaring Comfort and Stylish Travel Gear
I recently purchased a new t-shirt from Airport Tag, and I'm absolutely blown away! The fabric is unbelievably soft, making it the perfect travel companion. The fit is spot-on, and the clever phrase "flying as my second favorite f word" is both humorous and relatable.
I can't wait to rock this shirt on my upcoming trip to the Cap Cana in the Dominican Republic in March.
Airport Tag consistently delivers high-quality, stylish, and comfortable travel gear. Their attention to detail and commitment to customer satisfaction is evident in every product. I highly recommend checking out their collection for your next adventure!