AirportagReviews of airportag.com

Bought 4 tags for my bags. After the first time using them the rings/loops fell apart on all 4 tags. The metal loops could easily be picked apart with the fingers. Reached out to them but nothing happened!!

The products are great. HOWEVER, customer service is lacking. My order has taken weeks and they offered a $12 gift card as an apology. I don't even know how they came up with that number. Within the time that my items didn't ship they offered 60% off on merchandise online and refused to credit me. They lied to me today and said my items shipped, but they are sitting at their warehouse waiting to be picked up according to tracking. Really poor management. No customer focus.

Placed an order for three shirts 11/22/25. Credit card was charged immediately. As of 12/2/25, zero items have shipped. It appears Airportag was advertising and collecting sales revenue on products they did not have available to ship. 12/3/25: A label was created. Zero items have shipped. 12/4/25: USPS has received the package and estimates delivery by 12/9/25. Package remains in Florida for the time being. Airportag made a marketing decision to advertise products before it could ship them. This review is my urging that they refrain from advertising products until they are ready to ship those products, and a warning to consumers that for now, Airportag may not be able to ship products that it advertises.

If you are in the EU, I would recommend seeking an alternative to Airportag products. I ordered on 24 Nov, and believed I was on the safe side when it comes to delivery before Christmas. In the end, I picked up my parcel on the evening of 23 Dec, from the local post office, after numerous follow-ups. The tracking ID was changed in the meantime and I had trouble tracking my parcel. I guess it was sent by the cheapest snailmail possible - don’t assume it’s a company like UPS, UPS only leased some space in their plane for the parcel, not delivered. Customer service answers quickly but off-topic, and has no idea how postal service functions outside of the US. Moreover, I had customs to pay at pickup of about 20% of the price of goods, so you are not given the total costs at purchase. I bought packing bags, both bigger and smaller. The bigger ones are quite big and in the shape of a narrow rectangle (I expected more square proportions). The smaller ones are REALLY small. The quality of the material is good and the print on the zipper looks nice. However, there are only 4 colours to choose from (black, blue, red and pink) and red and pink are really very much alike. I was shopping for a gift for my sister whose favourite colours are green, yellow and orange, so you can imagine my disappointment. But okay, I knew what I was gettng into. The problem is that the print is so inconsistent!! The „magic pills” is a one-line tagline with smaller letters, but „lucky socks” is split into two lines and the letters are enormous!!! Why is that? You can only see when you get the actual products that it’s all so ugly altogether…!!! To sum up, I will only order again when there will be a wider palette of colours, printing will be consistent, and the purchase will be made via some platform / marketplace that has an agreement with the EU to include all taxes so that the price reflects full costs, and when the delivery method will change to some reliable identifiable carrier. It is a shame that, in the middle of the first half of the 21. century, and given all the possibilites the global economy offers to global e-commerce players nowadays, and with the client-centric approach, my end-to-end client experience was so dramatically atrocious.

Ordered a bag tag for a friend and it keeps showing it was delivered but it never was and support is a joke. Only automated responses and nothing else. Ridiculous. Edit: they sent a replacement and I received it. Updating from 1 star to 2 because the whole ordeal took almost 3 months for a bag tag.

I purchased a carry-on from AirportTag, and I love it. I would give it a 4 or 5 rating. But I want to change the cover - the site sells new carry-on covers - but there are no instructions on changing the cover from one purchased to a new one I wanted to purcahse. From the site, I was told to check online, but they had no instructions on their site. That is lousy

I ordered a fanny pack. Pro: The product (fanny) is very good sized, with place enough to store passport, ID, large wallet. Negative: It is made out of textile and from the site picture you cannot tell this. It is not shinny, clean looking as it looks in the picture. It looks a bit dusty and dirty, due to the fact that the white is actually more to gray. Please remove the filters from the image and let the product be as it actually is. Another problem was the long delivery. I ordered it on Jan 5 and it came on Feb 2 (US to Europe, Romania). I had to ask twice what is the status of the delivery, as the site and transporter did not provide an updated status. Good thing is that they replied back, fast. Another problem was that it came to the postal office and not to the address indicated by me. I ordered it because I love everything related to aviation and travel. I believe the product could look even more qualitative, better aspect. Until then, I will not order again from here.

Very poor quality, all cheap stuff from China. Wanted to cry when I opened it and saw the quality. Even packaging is crap. On top of it, had to wait 1.5 month to get first deliveries (all comes one by one) and half of it still hasn’t arrived. Had to pay extra on each delivery (appr. 10 dollars/package). At least online customer service is responsive, but other than that I would never recommend. Will send it all back once all will arrive - at my expense, ofc.