AirportagReviews of airportag.com

Response from AirportagJul 21, 2026

Hi MJ, we're sorry to hear that the additional shipping and customs costs came as an unexpected surprise. Customs duties and import taxes are determined by the destination country and are unfortunately outside of our control. Regarding delivery, our estimated shipping timeframe is up to 7 weeks, so your order was delivered within that timeframe, although we appreciate your patience while waiting for it to arrive. We appreciate your feedback and will continue working to make our shipping information as clear as possible.

Response from AirportagJul 21, 2026

Hi Niyas! I'm so sorry you haven't received your order yet. Deliveries to the Middle East are delayed at the moment. Our customer support team just emailed you to address this. We appreciate your patience, and I'm sure we'll solve it soon!

Response from AirportagJun 22, 2026

Hello Kathy! We're very sorry our delivery standards didn't match your expectations. I'll forward your feedback to our shipping team. For international orders, delivery takes between 5-20 business days to be delivered. Your order doesn't seem to be delayed yet. Our customer support team got in touch with you by email this morning with more details regarding the tracking. Again, thank you for your feedback. Your parcel should be delivered soon. Regards, Airportag team

Response from AirportagMay 27, 2026

Hello Morino. We sincerely apologize for the frustration caused by the delay and communication issues regarding your order. We completely understand your disappointment, especially since you previously had a positive experience with us. After reviewing the shipment status, we can confirm that the package is still in transit and on its way to the destination. Unfortunately, international shipping delays can sometimes occur due to customs processing and carrier logistics, which are outside of our direct control. We also noticed that a dispute has been opened for this order. While the dispute remains active, we are unable to process alternatives such as a replacement or additional resolutions through our support system. For us to further assist with any possible solution, the dispute would first need to be closed. Again, we truly regret the inconvenience and appreciate your understanding. Regards, Airportag team.

Response from AirportagMar 17, 2026

Hello Andrew! We appreciate your feedback. Your order was shipped on February 25th. International orders take between 5-20 business days to be delivered. We understand your frustration with the timeframe, and we have forwarded it to our quality team. Apparently, your order was delivered on March 11th. If you need any more assistance with your purchase, don't hesitate to contact our customer support team at [email protected]. We thank you for your opinion and remain available.

Response from AirportagMar 17, 2026

Hello Elena! We're very sorry you haven't received your order yet. Please get in touch with our customer support team by email and provide more details about your purchase: [email protected]. We'll provide all the assistance needed. Thank you for your feedback.

Response from AirportagMar 17, 2026

Hello Ally! We are very sorry for the delay in receiving your order. If it is an international order, it usually takes between 5 and 20 business days to be delivered. If you are still experiencing problems with your purchase, please contact us by email at [email protected]. Thank you for your feedback.

Response from AirportagMar 17, 2026

Hi Josée, We’re sorry to hear about your experience and understand your concerns regarding the delivery time. Your order, placed on December 20th during the holiday season, was processed within our extended holiday timeframe and successfully delivered on January 12th. During this period, production and shipping times may take slightly longer due to increased demand. We also responded to your inquiry and provided an update on your order status at the time. We regret that the experience did not meet your expectations and appreciate your patience. If you need any further assistance, please feel free to reach out — we’re always here to help. Kind regards, Airportag Team