AirportagThe #1 aviation and travel gift shop!Meaningful products to the traveler in you.Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Airportag (airportag.com) has 287 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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David
i ordered boarding pass custom journal for my wife to use on a cruise in French Polynesia. We had a real problem with the USPS but we ultimately received our journal thanks to the efforts of the Airportag company and my wife was thrilled with her trip journal. We booked another cruise so i just ordered three more custom journals. It is just a little extra special thing you can do to enhance your trip.
Kali Fields W.
Beautiful product. Refreshing customer service: timely and warm. Thank you!
Katherine M.
I recently purchased a packing bag and just had a change to travel with it. The bag exceeded my expectations. It is roomy enough for toiletries and other odds and ends and fits into my suitcase quite compactly.
Ernest K.
Did not like the cheap quality of the bags. Put in for a refund. Was dragged on (as of today for 2 weeks). Still no refund. They get defensive while they still haven't refunded. Had to get paypal involved. At that point they emailed me and asked to drop the claim to get my money faster. Total nightmare of customer service.
Response from AirportagApr 2, 2025
Hello Ernest! We apologize for your experience with us. To clarify, when we receive a dispute from a bank, we must deal directly with them to release the refund. That's why the process is prolonged. We appreciate the feedback regarding our items and our service. It is our priority to improve our service and standards. Best wishes!
Impfling
Ich habe eine Passportbox bestellt und mich über die relativ hohen Versandkosten noch nicht gewundert. Als das Paket dann nach einigen Wochen ankam, sollte ich nochmal fast 20€ Zollgebühren bezahlen. Dies habe ich abgelehnt und die Annahme der Sendung verweigert. Ich habe dem Händler geschrieben, dass ich mich getäuscht und nicht ausreichend informiert gefühlt habe. Bei Paypal habe ich zeitgleich die Rückerstattung beantragt. Nun schreibt der Händler, dass ihm die Zollgebühr unbekannt wäre und sagt bei Paypal, ich würde mich strafbar machen weil ich von "Täuschung" gesprochen habe. Ich erwarte von einem internationalen Versender einen Hinweis auf entstehende Zusatzkosten. Finger Weg! Mittlerweile hab ich mein Geld von PayPal zurückerstattet bekommen.
Response from AirportagApr 2, 2025
Hello there! We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end. It's entirely generated by your government's country. If clients have any doubts concerning this matter, they should contact the country's official customs office. They can explain better about percentages, limits, etc. We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635. Thank you for understanding. It's good to know that the order has been canceled and that you have received your refund. We appreciate your feedback.
Cindy G.
This isn’t my first order so I knew the quality would be great. We ordered the Cessna packing bags (3). We’re using one for a medical kit for our plane! It’s sturdy, smooth zippering, and stands up on its own! Also ordered the 15oz Mugs. All arrived fast too! Looking forward to more Cessna Collabs!
JM C.
Beware of poor customer service on al 3 orders tha i made, non seriousness !!!!
Response from AirportagMar 10, 2025
Hello Jose! Your orders are still in transit and should be delivered soon. Our customer support is taking care of your case. I appreciate your patience.
David
I bought two t-shirts from Airportag.com to give as a Christmas gift. They turned out to be too small. The process of exchanging them for a larger size was excruciating. I can't remember a worse experience with "customer service" from any company. Multiple emails back and forth with what I am now convinced is a bot rather than an actual human being (I'm talking about you "Livia") got me nowhere. I finally threatened to return everything I had ordered. That got their attention and the exchange was made. I will never order from Airportag.com again.
Response from AirportagMar 10, 2025
Hello David! We made an exception and sent you a free label in a reshipment process for which you did not meet the requirements. Although you received assistance throughout the process, we understand your frustration. We appreciate the feedback. Best wishes!
