AirportagThe #1 aviation and travel gift shop!Meaningful products to the traveler in you.Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Airportag (airportag.com) has 287 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Cynthia H.
Love the luggage tags. But they come with a chintzy little wire loop with a screw clasp to fasten the tags to the luggage. I have had four of the tags go missing in the past two years (Torn off? Removed by baggage handlers with a sense of humor?? Who knows). I’ve just made my third order and this time I will try split rings or zip ties instead.
Phillip S.
I received the Pan Am t-shirt with a twisted/crimped defect in the logo likely due to when it was pressed on. I sent photos to customer service and they told me it may come out in the wash. Two washings later and no improvement so I emailed them back. They wanted more pictures, so no problem. I sent them. Then they said they needed to “visually inspect” it in person before they could do anything. Seriously? Why make me jump through so many hoops when they could have agreed to exchange it or replace it at any point along the way? Good lord, it’s a t-shirt, not a luxury item I’m trying to scam. They don’t stand by their products, even when obviously defective. Terrible business practice. Steer clear.
Response from AirportagNov 20, 2025
Hi Phillip, Thank you for sharing your feedback. We’re sorry to hear about the issue with your t-shirt, and we understand how frustrating defects can be. Our quality team inspects any reported defective items in person so we can better analyze the issue and prevent similar problems in the future. This step is standard practice and helps us ensure the quality of our products. We understand it may feel like an extra step, but it’s an important part of maintaining the quality standards we stand behind. Once the item is received and inspected by our team, we will promptly proceed with either a replacement or a refund—whichever you prefer. We appreciate your patience and cooperation, and we’re committed to resolving this for you as smoothly as possible. Kind regards, Airportag
Anna H.
Been shopping here for years and always very happy with the experience and the products. The one time there was a challenge, it was immediately and efficiently solved. Great customer service and I love the unique products.
Max P.
I bought a TWA T-shirt, but it was faulty. A long thread has pulled and the hem is unravelling. I contacted Airport Tag and sent them a photo of the issue, but they basically said it was too bad and too late and I could have a 15% discount if I bought something new!! I will never buy from them again. Appalling customer service. They should be ashamed selling faulty gear and not correcting the situation. Update to response: I ordered late July and it took like a month or more to be shipped to me and it's not like I unstiched the T-shirt, it was faulty from the beginning. What a rort! I've thrown it in the bin I'm so angry! Never buy from Airportag!!
Response from AirportagNov 13, 2025
Hi Max, We’re truly sorry to hear about your experience and that your TWA T-shirt didn’t meet expectations. We always strive to deliver products of excellent quality and to assist our customers promptly. However, as explained in our correspondence, our warranty and return period is 30 days from the delivery date. Your purchase was made in July, and we were only contacted in November — several months after this period had expired. Unfortunately, after such a long time of use, we can no longer determine whether the issue is due to a manufacturing defect or normal wear and tear. We appreciate your feedback, as it helps us improve our products and services, and we’re truly sorry that this experience left you disappointed.
ufausd
Muss die gleiche Erfahrung mit Airportag teilen wie bereits andere Nutzer. Einwandfreie Ware erhalten, jedoch wurden weitere Zollkosten bei Auslieferung durch DHL bzw. den Zoll erhoben. Den Hinweis durch Airportag, dass diese nicht in die Kalkulation der Ware eingeflossen ist, habe ich leider auch erst hier im Portal nachlesen können. Sehr schade, denn Service und Ware sind top. Auf zusätzliche Kosten sollte deutlicher hingewiesen werden. Hierdurch bleiben derartige bzw. vermeidbare Kommentare und Verärgerung bei Kunden aus. Allen weiterhin viel Erfolg und be carful with your next purches order!
Response from AirportagOct 13, 2025
Hello Ufausd. We sincerely apologize for any inconvenience caused by the unexpected fee. We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end, and it's entirely generated by your government's country. If you have any doubts concerning this matter, you should contact your customs office. They can explain to you about percentages, limits, etc. We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635 We appreciate your feedback on our products and service. I will forward your feedback regarding customs fees to our quality team. Thank you very much for your patience and understanding. Our team remains available to assist you.
Gabriele De M.
Acquistare da questo sito per noi italiani, non è assolutamente conveniente, perché poi oltre ai costi di spedizione già alti vi arriveranno anche i costi doganali (visto che sbagliano a fare la dichiarazione), oltre ad altri costi postali. Quindi per riceverli costa molto di più la spedizione più i dazi che i prodotti stessi.Nel caso rifiutate il pacco ci vogliono 30 giorni prima che riparta e poi non fanno partire il rimborso dei prodotti (esclusa spedizione) fino a quando non ricevono indietro il prodotto. Meglio non acquistare per non avere sorprese.
Response from AirportagAug 27, 2025
Hello Gabriele. We sincerely apologize for any inconvenience caused by the unexpected fee. We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end, and it's entirely generated by your government's country. If you have any doubts concerning this matter, you should contact your customs office. They can explain to you about percentages, limits, etc. We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635 In these cases, if you refuse the payment, the package will automatically be returned to us. As soon as we receive the parcel back or confirmation from the carrier stating that the payment was rejected, we can initiate the cancellation process and provide a full refund. We appreciate your feedback, and our team remains available to assist you.
Scott J.
I have ordered several different products from Airportag and each time have been very happy with the service and the products. I have just received 4 mini packing bags for an upcoming family trip and stuffed them with some essentials for the long flight. They are perfect for that. Well made brightly colored strong zip and clear custom markings
Doug S.
First time ordering from them. I really liked the T-shirt design and was surprised to find the quality of the material was really good. Soft, sized right. Colorful image. I really like this shirt. Customer Service is on top of their game.
