Agile TelehealthReviews of agiletelehealth.com

***updated after company reply asking me to reply to your support email is garbage for appearances here. you've never replied to the chain that had multiple updates and attached screenshots of my interactions with your reps and described issues. to this day you never replied to any of them and i used the exact email address you instructed. people dont be fooled, you are a number to them and they intentionally have outsourced to india poor customer service moats to prevent people from actually addressing real concerns. *** original review: the GLP1 they provided was much less potent and essentially twice as expensive. the customer service was atrocious. I called 307 278 6904 to cancel before my first month was over when support at agiletelehealth.com wouldnt respond to any emails. their AI agent promised a $50 credit to stay. it was never applied. I sent email within 24 hours... no reply. I called and the rep said there was no AI system and they couldnt provide a credit as this wasnt thing and upon insisting escalation she said I'd hear back in 2 days. I was never contacted. I sent an email again documeting and no reply. Finally I called to cancel again, same AI on their cancellation line forced me to talk to another rep who claimed he was "thomas fletcher" who was rude, dismissive and would not acknowledge my situation or provide refund and cancellation. Eventually he said he would apply a $50 credit after wasting 20 minutes and I reminded him at the onset I was calling to cancel, it was passed that point. He would not refund the current months charges that I never used so I had to contact my credit card company. He decided to hang up on me when I said I didn't see the email in my inbox yet. Do yourself a favor... avoid this company and if you decide to use them and find an issue like me... dont waste your time in good faith trying to deal with outsourced low quality "customer service" reps that are unprofessional and unhelpful. just go straight to your cc company.

I appreciate that my feedback is taken into consideration. The refill questionnaire is quick.I work out daily and I watch what I eat but without the GLP-1, I haven’t been able to lose weight in 10 years. This is the first weight loss program that has not only worked, but taught me a healthier lifestyle.

The provider I worked with was super thorough. He asked multiple follow up questions and was very easy to work with.

Great customer service. They knew right away what would help me.

the care councilors is great, sounds like she reading from a script and that is ok with me. the portal is terrible. it’s hard to navigate and i’m on pretty internet savvy

It was simple to take care of what was needed

# Review: Moldy Semaglutide and Poor Customer Service from Agile Telehealth I am extremely disappointed and concerned about my experience with Agile Telehealth. The semaglutide I received appeared to have mold or possible contamination, raising serious concerns about the product's safety, quality, and handling. Injectable medication should arrive in appropriate condition, and customers should never have to question whether the medication they receive is safe to use. What made this experience even more frustrating was how Agile Telehealth handled my concerns. When I brought the issue to their attention, I felt they did not take it seriously and refused to resolve the problem. I expected my concerns about a potentially contaminated injectable medication to be treated with urgency, professionalism, and care. Instead, I was left feeling dismissed and without a satisfactory solution. This is not a minor complaint. When it comes to medication, patient safety should always come first. A company providing access to prescription medication should take reports of possible contamination seriously, investigate the issue, and work toward an appropriate resolution rather than leaving the customer to deal with the problem alone. I paid for medication that I did not feel comfortable using, and I believe I deserved better communication, accountability, and customer service. At the very least, I expected Agile Telehealth to investigate my concerns and offer a reasonable resolution instead of refusing to address the situation. **My experience has left me questioning Agile Telehealth's commitment to customer care and how seriously it treats concerns involving medication safety.** Customers deserve to feel heard, protected, and confident in the products they receive. I hope the company takes situations like this more seriously in the future because no one should have to fight to have a legitimate safety concern addressed.

The doctor really listened to my concerns and what I was wanting to lose weight wise.