Agile TelehealthReviews of agiletelehealth.com

Nurse George was kind, courteous, and professional. She answered my questions and was patient while I got connected to the video call.

The visit was short to the point.She was very professional. Ask me about the following: my concerns on how I felt about my weight loss, if I wanted to increase or decrease medication. Inquired about my recent surgery and acted , very caring.

I started using this telehealth service for tirzepatide because my insurance wouldn't cover Zepbound. The first prescription arrived quickly, but everything went downhill during the refill process. After completing my renewal questionnaire, my dose was increased, and my card was automatically charged. The medication never arrived. For a week, I received automated emails claiming my shipment was delayed. When I reached out to customer service, it took days to get a response, only to be told to "be patient" and that I was charged because I was on auto-pay. Weeks went by with no medication. When I tried to cancel my subscription online, the required confirmation emails were never sent. I had to call customer support directly. Instead of processing my cancellation, they spent time trying to negotiate a $50 discount to keep me. I refused and demanded a full refund. I was transferred to another representative who claimed I wasn't eligible for a refund because my file allegedly showed I "never completed the intake form" for the renewal—which is completely false, as they had already used that form to increase my dose and charge me! They promised to escalate my case and have someone call me back, but I have heard nothing. They took my money, never sent the prescription, and are now using false excuses to withhold my refund. Avoid this service at all costs.

Ease of navigating the portal and the forms. Quick assessment by the provider. Easy all round.

I asked for my subscription to canceled In March of this year, I received my refund and thought all was good. However Agile apparently failed to cancel my subscription and I didn't notice they continued to charge me monthly to the tune of $2,093.00 for nothing! My oversight for not checking my HSA account they billed to. But I never received a single medication for this company. When I again asked for a refund they would only refund one month $299.00. So they ripped me off for $1,794.00 because they failed to cancel my subscription. when requested! Be very careful with this totally unethical company! ** I already emailed your patient portal several times and didn’t get any better results from your mistake**

Always polite, friendly and understanding of needs and concerns.

Customer service

It was a great experience