Agile TelehealthReviews of agiletelehealth.com

The only thing “quick” about this company is charging me $299.00. I was told I would receive my medication within 5–7 business days, but it took over two weeks just to receive my first prescription. Now I’m dealing with a refill issue. A week before I was about to run low, I contacted them to make sure my refill would be processed on time. The chat representative simply told me to “fill out the refill form” without explaining the process or what to expect. I submitted the form immediately. Days went by with no update and no refill. When I called again, I was told the doctor still had to review it before it could be released. Four days later, I received an email stating that I now need to be seen by a doctor before they will release the refill. What makes this worse is that I already had an appointment scheduled, which they canceled. When I tried to reschedule, I was told there were no available appointments until the end of the month. This company is completely unreliable. There is no clear communication, no urgency with patient care, and no accountability. The only thing they seem to do efficiently is take your money. I would not recommend this service to anyone who actually needs timely and dependable care.

Setting goals, making a plan to be healthier and held to account to do so is very helpful to me.

Started with this program back in October. The only consistent thing is the $299 charge every 28 days like clockwork. If you call in with questions, no nurse available to speak with you. Placed on hold for 30 minutes or more. No call back for several days. The medication that I received has not been beneficial to me. I've seen MINIMAL effects or weight loss - 3 lbs since October. I questioned the potency of the medication. This past fill will be my last. It's very expensive to not have any effect or weight loss. UPDATE - 1.9.26 This morning at 3:12a my phone began ringing. I didn't recognize the number and did not initially pick up. The calls continued so I finally picked up. 11 total calls between 3:12a-6:04a. When I finally answered I asked who the heck was calling me at that time and why. The representative stated he was calling from Agile Telehealth and was calling to address my online review - then continued to ask "what the F>>> do you want - you need to take your review down!" Caught me so off guard especially when he used that language. I asked him if he realized he was calling me at 3:12a, he continued in a threatful manner, yes, he knew what time it was, stated he had all my personal information up and knew exactly where I lived, etc. I hung up on him. He continually called me every few minutes for hours. I finally answered and told him if he continued I would call the police and make an official complaint against him and his harrassment. This representative spoke with an English accent and his continuous calls came in from phone number (210) 446-6806. I attempted to call Agile Telehealth this morning at 9a to address this. I asked to speak with a member of management or a member of human resources to address this employee issue with, I was told there wasn't anyone in management available. I have never dealt with a company like this, I couldn't believe the unprofessionalism, the consistent continued calls starting at 3:12a. I'm so glad I cancelled this service at this point!! I was given ticket #23717358 by the representative that took my call.

Great info this is annoying

Be aware, they advertise things and try to sell you things that aren't what they advertise they are. I started the process 15 calendar days ago, my HSA was charged, but no produce. They misrepresented a medication for weight loss and it is specifically designed for diabetics

The company charged me $299 twice before I even met with a Dr. Once I met with the nurse (who was clearly not in the U.S.) she prescribed the wrong medication. It was not the one we discussed and also not the more expensive one they charged me for. They said that they changed the rx, yet now they can’t give me a delivery date. It has been more than a week since I met with the “nurse”. I was trying to switch from another company and not have any lapse in my medication so it’s important to get it in a timely manner. No other company has charged me before shipping OR taken as long. If this was not through Health Equity which is my employer HSA, I would be certain it was a scam. I am hopeful that it’s not. Regardless, who charges SIX HUNDRED dollars and doesn’t ship a damn thing? Horrible.