Agile TelehealthReviews of agiletelehealth.com

Physician was easy to converse with. She understood my needs.

My experience was pleasant and not stressful and the clinician was very knowledgeable and polite.

Great customer service skills.

They are very thorough. They put at ease and you feel comfortable asking questions. It is also a easy process.

Quick and easy.

The nurse practitioner was very friendly, talked through everything in detail with me and asked me pertinent questions. It was extremely easy and educational.

Worst customer service ever! When you email, they send back a canned answer and don't address your actual issue. Will charge your card without sending medication and state it's your subscription fee. When you call,the agents are difficult and refuse to get a manager. They state they will call you back, and don't. Medication arrives warm. They switch brands with no discussion with patient. These have been common threads with them, not a singular occurrence.

My experience with Agile Telehealth has been extremely frustrating, and I no longer trust this company. Before my medication shipped, I specifically raised concerns about whether it would arrive cold. During a phone conversation that I recorded, I was assured it would arrive cold and that they would make things right if there was a problem. The shipment arrived hot, including the ice pack, despite the package being marked “Refrigerate Upon Arrival.” It also arrived without syringes. I immediately reported these issues and provided photos and the recording. I did not feel comfortable using the medication without having my concerns about its temperature exposure properly addressed. Instead of a clear answer or a resolution, I repeatedly received what felt like the same template messages: my concern had been “forwarded,” “escalated,” or was “awaiting a response.” These replies did not meaningfully answer my questions or explain how they would fix the problem. When I requested a refund, I was told it was not possible because the medication had already been delivered. That completely missed the point of my complaint: delivery alone did not resolve my concerns about the condition in which it arrived or the assurances I had received before shipping. As of this review, they have refused to refund my purchase and have not provided the resolution they said they would. I feel misled and brushed off. A company handling prescription medication should take delivery concerns seriously and provide direct answers, not leave customers chasing help through repeated, generic responses. Based on my experience, I would not recommend Agile Telehealth.