Agile TelehealthReviews of agiletelehealth.com

Everything has been great from start to finish. The first refill took longer to receive than anticipated and didn't have enough medicine to last until receiving, but it worked out great anyways. Love the support I am receiving, and the results have been slow, but I think that is just my results.

Great experience

Entered dissatisfied by mistake. Then experience was what I expected. Flexibility of scheduling, can do it during Lunch definitely a plus. Recommendations were useful.

The provider I spoke with was very knowledgeable very helpful she was very thorough with what my next steps would be to get me back on my medication and weight loss journey.

Two months in a row without my medication on time — and a 72-hour refund policy that makes no sense I would NOT recommend Agile Telehealth. I switched to them because they were recommended through my FSA, and I seriously regret that decision. I signed up for their GLP-1 program and paid $299. When I enrolled, I was told I was approved and that my medication would ship in approximately 3–5 days. Three days later, I was told I needed an appointment with a provider. I missed the scheduled appointment because a work meeting ran over, but that evening someone from Agile contacted me by text and offered to do the appointment that night. We spoke, and I was told my medication was being ordered. The next day, I was told I STILL needed a video appointment and that my medication had NOT actually been ordered. At that point, I asked to cancel and return to my previous provider. Agile told me I could cancel, but they would not refund my $299 because more than 72 hours had passed since I signed up. This policy makes absolutely no sense. How is a customer supposed to discover a fulfillment problem within 72 hours when Agile tells you from the beginning that medication will take 3–5 days to ship? By the time I knew there was a problem, their refund window had already closed. Since they refused to refund my money, I continued with the program. Now, for the SECOND MONTH IN A ROW, I have not had my medication when my scheduled dose was due. I am supposed to take my GLP-1 injection today, and my medication hasn't even shipped. When I contacted Agile this time, I specifically asked for an actual expected date rather than another vague processing estimate. Instead, I was told that Link Compound Pharmacy was experiencing delays and that processing and delivery could now take 10 business days. So I signed up expecting approximately 3–5 days, and now I am being told 10 business days. Whether the delay is caused by Agile, the pharmacy, the lab, or another contractor shouldn't become the customer's problem. I purchased the program from Agile Telehealth, and I expect Agile to manage the service it sold me — especially when that service involves medication that is supposed to be taken on a schedule. I have also contacted my FSA provider because I chose Agile specifically after seeing them recommended/advertised through my FSA platform. That gave me confidence in the company and was a major reason I switched from my previous provider. My experience has been confusing communication, changing timelines, repeated medication delays, missed scheduled doses, and a refund policy that left me unable to get my $299 back once the problems became apparent. If you're considering Agile Telehealth for a GLP-1 weight-loss program, I strongly recommend researching your other options first. I wish I had.

The provider was very helpful and informative. I would highly recommend this service to anyone looking for a quick, convenient and reliable health provider.

My experience with agile telehealth has been terrible. I renewed my subscription and paid 300 on September 4th and still have not received them as of September 12th. As a matter of fact they are sitting in a hot unrefrigerated ups warehouse as we speak. The meds left the warehouse on Thursday of this last week. I called them last night to let them know that by the time that the meds are received it will be well outside the 72 hour window. Instead of the call rep believing me he did not believe me nor offer to send out a replacement dose. I canceled my subscription because I am over the terrible customer service, lack of communication and quite frankly the miserable website of you can even log in. I am pretty sure I am eating the 300.00 for the non usable meds that are most certainly going to arrive spoiled. The only thing that the rep said last night was he didn’t believe me, didn’t care and it was his problem that I wasn’t going to receive the meds in a usable condition. I do not recommend angile health and certainly do not recommend their compounding pharmacy as well. I will gladly take my money and business elsewhere! If you have them, run and run as fast as you can. No amount of phone calls will resolve your issues with them because they do not care. It just keeps getting worse. So after these reviews, cancelling my debit card and their frustrating email, I did a chargeback dispute. Their first email basically put everything back on me and saying how sorry they were and they were having supply chain issues. I told them I did not want anything other than a refund. I open my email this morning and now the pharmacy has agreed to send me new meds. I don’t want the new meds, I want a refund only. I went with another company with name brand meds that actually come with a pen. The difference in the shipping was also remarkable as I received meds that were still cool and the ice packs were not thawed out. I cannot stand agile health at this point as it just gets worse and worse.

Everything with the dr. was great. The connection and sound made it difficult to hear.