AetnaReviews of aetna.com

Probably the WORST Prescription Drug Coverage I have ever seen in my life!!!! I CANCELLED IT!!! A TOTAL RIPPOFF!!!! SO HAPPY WITH HUMANA NOW!!!!

Absolutely the worst dental plans ever these guys a a fraud in the system definitely will mention to Nick Shirley and have investigated. So do yourself a favor and do not submit to Aetna dental insurance unless you like to be ripped off!!!

Put their customer service on lowest possible quality microphones so between the quality and their accents you can hardly understand them. Aetna as a company does not care about your health and seems they would prefer you to die under their care. 30 days for preapprovals that should take less than a week. Frequent requests to re-verfiy medication is 'necessary' when you have been taking it for years, but don't worry they don't bother giving you a 30 day heads up on that, they'll just drop coverage and expect you make the necessary calls to prove medication that's kept you in remission for years is still necessary.

Aetna used to be a good Medicare plan. Each year, they take more away benefits and specialist, which is primarily all I use, if I need a doctor is $75 per visit! So we pay more and get less. Now they have people who barely speak English, and nothing is automated, apparently, since you have to read off your card number and verify everything, but your blood type, to speak to someone who knows nothing, and you can't understand what they are saying. My dentist just dropped them due to the difficulty of working with them, so I have no dental plan, but out-of -network since I like my dentist. I have gotten no help in finding doctors for a special condition in past calls. October I am gone!

Their prescription coverage is almost nothing. Some not covered at all. After switching our rx costs went from $1.80 to $30 on one and $120.00 to $489. For another. They are a complete scam and rip off in comparison to other insurance companies.

The customer service people do NOT speak English. The ones that do, do NOT listen to you. If you ask to speak to a supervisor, they will LIE to you about being a supervisor. I have a "Smart Fit" plan last year. Aetna "Cancelled" it and told me I had to find new insurance for this year. I took the "Signature Care" with Aetna for this yr. A completely different plan, a completely different year and Aetna is running the two plans together and refusing to pay for "THIS YEARS" Doctors appointments. Those MORONS discontinued the plan yet they act like it is still in existance. I HIGHLY RECCOMEND you find another insurance company. This company could NOT be more dishonest. I will NEVER deal with them again and I plan to write a review daily.

They deserve zero stars but I have to add one in order to leave a review. This company is a rip off. While an active employee they paid my claims and then when I switched to cobra all of a sudden the same providers are not in network and they denied all my claims. When I called, I was told that was wrong, my cobra policy was the same as the active policy and my providers were in network but, when it came time to resubmit the claims for reconsideration, they went back to saying providers are out of network. Beware of using them for cobra coverage!!!

So FULLY DISGUSTED w/this COMPANY CUSTOMER SERVICE...... I have been trying 2get back $30 since October I have went through filing reimbursement complaint grievances over & over AGAIN & I'VE HAD ENOUGH so today I Googled corporate office got to switchboard who could barely speak English she said there's no such thing as a corporate office person that I can talk to. She wanted me to talk to customer service again which I KNOW WHERE THAT WOULD LEAD ME & DO 4 ME BECAUSE LOOK HOW LONG ITS TAKEN ME & HOW FAR THAT GOT ME. SO I'm I think I'm going to get a hold of my insurance agent & just change insurance companies because what if something bad & expensive happens where I would have to come up with big money out of my pocket EXPENCES. How would I pay for that!!!!! Because I KNOW I'LL NEVER GET IT BACK from them. The last person I talked to said ma'am yr so RIGHT & I'm so SORRY you're going through this AGAIN. I could escalate this highrr up & my reply was NO THANK you. Because Ive been dealing w/it since October & where did it get me. I Googled the corporate office and you know the rest of the story. I know what all the high people in company are the ones that have & get big money and we are just the peons.