AetnaReviews of aetna.com

I'm a senior with an Aetna Medicare advantage plan. I went to the dentist for an exam and routine cleaning. The following month I received a bill for a covered service. I called Aetna and the rep called the dentist while I was on hold. The rep came back told me he explained to the provider the claim was submitted incorrectly. Problem solved? No. I received two or three more bills and made two or three more calls to Aetna. I was told they can't reach provider and to file a grievance. Grievance was filed and a few days received a call from that department. I was unable to take the call but I returned the call several times and left a few messages. Haven't heard anything since. I took it upon myself to call the dentist and explained what was going on. I was told to disregard the bill and I won't receive any more. My question is why couldn't Aetna resolve this matter? With prices going up and you getting less for that money you would think you would get customer service. Unfortunately it's most of the insurance companies practice charge more and give less. I have Aetna insurance so my review is about them. My took place over four months.

Very frustrating to deal with the customer department. I had to recuperate at a different location after knee surgery due to living in a 5 fl walkup. Changing my address to what they called "travel" caused a major breakdown in communications. I signed a letter to confirm this twice, spoke to reps countless times. Yet one year later a letter surfaced that stated my insurance had been discontinued due to that the address was not verifiable!!!!! Unbelievable the incompetence!

I’ve been with Aetna almost 10 years through my work (I.e., more than $15K of my income has garnished their wages) . Early on, I was healthy enough I didn’t generally use my insurance (yes, bad on me but I was young). When I finally needed and wanted to use it, Aetna has consistently let me down. First, to get reimbursed for vision expenses, you have to mail your claim form in. That rule hasn’t changed even in 2025. It’s dirty and clearly meant to be a deterrent to using your benefit, so you should have a taste to how Aetna operates and what their values are. Secondly, not a lot of quality providers take Aetna- you can go to mediocre in-network doctors only. I say this having moved around and consistently found this to be the case. The final straw however was total lack of security/privacy for my personal data. What do I mean? In an unforgivable breach, Aetna gave away my personal and plan information to United Healthcare without my consent. How do I know? My twin brother, who has nothing in common with me besides birthday and surname, started having his claims billed against my insurance(!). We were both baffled until it came our attention United had gone fishing for other insurance coverages under his name to list as primary to avoid having to pay out for him when possible (i.e., collect his premiums but avoid paying for him). That action speaks volumes about United, but the fact that Aetna is so loosey-goosey they gave my personal info to United despite everything being mismatched but surname/bday shows me they’re not attentive and not looking out for PHI/PII. Did they reverse the charges and get it cleaned up? Yes, but only after hours of my time on the phone for something that should have never happened. There are other poorly executed things, like their very poor user interface on their website (provider search function always defective), disorganized and unhelpful site information organization, etc. I’m finally old enough to know it’s a racket, they’ve made out like a bandit with me and I’m switching insurance this year. Good riddance!

I used Aetna Dental Plans for several years to obtain a discount on dental services. I resubscribed for two years in July, and my dentist cancelled their participation in the plan shortly afterward. The plan won't refund any part of my two-year payment, and only offered to refer me to another dentist which is not of interest to me. So, I am out the $380. cost of the subscription. People using this plan take a significant risk in losing the expected value of the plan.

I won my dispute with Medicare over fraud in selling me the Aetna Medicare Advantage Plan. My advice is to not give up. I was lied to my their agent about what was covered and paid thousands of dollars that I wouldn't have been responsible for if the agent had been honest. They are as bad as United. Do not consider them as a provider.

If you had asked me last year, I would have said the AfSPA Aetna medical insurance was the best. But this year has taken a bad turn. Having a claim paid has been an exhausting experience, taken weeks. Portions of the claim were simply ignored, no explnti. Calling Aetna. Was at best a harrowing experience. German drs, by law, have to bill each part of an examination individually. Something I explained, though the reviewers in previous years were competent. I hope is a hiccup not the norm. Would I recommend them? Maybe, but it is a tough call. I hope the director takes a close look at the review process. The exchange rate being used, is the one for date of services, the published prime rate. I have to exchange my dollars to pay, at the consumer rate, around 3% less. On a large bill it can be quite expensive.

2025 $75.00 Quarterly Purse Load Extra Supports Wallet. $45.00 Quarterly Purse Load CVS Over-the-Counter(OTC) Wallet. Medicare Part C Disappointed. SilverSneakers GYM Membership High Copays Radiology, Denies Rx, ongoing.

Really unhappy with losing access to my primary care doctor and local services due to their inability to come to terms with UW medicine / Valley Medical in Renton.