AetnaReviews of aetna.com

Aetna customer service beyond pathetic - all the more so when it actually wouldn't be much more work to provide useful information. First, they provided an incomplete reimbursement of a claim for new prescription glasses. The claims adjustment process is unclear and - despite stating that they would revert "within 5 business days," I didn't hear anything for weeks. Then, they claimed they need further reviews of the claim...just for frames! When I finally got a response by email, all it said was that the claim was "resolved and closed." Nothing about HOW it was resolved. Positively? Negatively? Zero help. And, of course, no details or helpful information provided in my online account. DO NOT TRUST or USE AETNA Vision insurance. The worst.

AETNA you have a pathetic website you suck in fact. How many times can you have a technical error. I will change insurance come Oct. 2026. You aren't any better than any other insurance.

Someone needs to “Luigi” this company

Tree years ago, Aetna gave me $600 to buy sports equipment. I regret I did not know it was available also the year before. I purchased a STAR 12 foot inflatable Kayak. I just came in from kayaking on Lake Norman. I have kayaked, after pumping it up with air for 20 minutes, in Texas, South Dakota, Montana, Colorado, and Missouri. I added $300 and purchased for $900. Aetna gave me new life. Kayaking rivers and lakes. Soon Aetna will pay 80% of my CPAP equipment. then Aetna will pay for a Pacemaker. The Pacemaker will help me have abetter heart rate for Kayaking.

This should be "zero stars". I cannot walk, work, drive a car, exercise, control my bladder or bowels. perform daily tasks and am in a constant pain at a level of 9.5 out of 10. Aetna wants me to try physical therapy. I'VE BEEN TO 60 PT SESSIONS ALREADY. I have a screw pressing into a nerve cluster in my back. AETNA'S CEO OVBIOUSLY WANTS TO KEEP HIS $1,000,000 A MONTH SALARY AND SEE ME IN A WHEELCHAIR FOR THE REST OF MY LIFE.

Aetna is one of the worse insurances I have had to deal with. The customer service is horrible and when you tell them something they do the exact opposite.

My experience has not been much different than what has already been written about. In 2018, I had cervical fusion and discectomy at C4-C7. I have new herniations at C2-C3. We have submitted pre auths three times, and have been denied three times. We have been compliant each time with their requests for additional information, I have attempted physical therapy with three sessions, each time I leave in more pain and nerve irritations in my arms and hands than before I went in. This is increasingly frustrating, and is causing such stress and anxiety. People should not have to suffer like this to get good healthcare. I am an RN and have over 30 years of experience in health care, and a nurse surveyor and quite honestly this the worst healthcare that I have ever experienced.

My experience with Aetna has been extremely frustrating. I was scheduled for shoulder replacement surgery after evaluation by my orthopedic surgeon and completion of multiple pre-surgical clearances. Despite significant pain, joint instability, and imaging showing severe shoulder damage, my surgery was delayed because I was required to complete physical therapy first. What has been most difficult is the feeling that decisions affecting my health are being made by people who have never examined me, never reviewed my condition firsthand, and do not understand the daily impact this injury has on my life. The delay has caused significant stress, additional medical appointments, lost time, and uncertainty about when I can finally receive the treatment my surgeon recommended. I understand that insurance companies have policies and procedures, but patients are not just case numbers. We are people dealing with pain, limitations, and the emotional toll of waiting for needed care. I hope Aetna takes a closer look at how these decisions affect the real people behind the paperwork.