Aetna Medicaid is a Medicaid managed care organization focused on improving health outcomes for those we serve. We have health plans across the US. Aetna Medicaid has particular expertise in serving high-need Medicaid members, including those who are d...
Aetna Inc. (aetnabetterhealth.com) has 20 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Scott I.
As a diabetic, relying on healthcare coverage is a matter of basic safety. After a 30-minute phone call, I was dismayed to learn that my medical card provides no actual coverage for my current situation. While the tone of customer service was polite, the outcome leaves me extremely frustrated and frightened for my health. I feel completely unsupported by a company that is supposed to help manage vital care.
shanna
I don't have, never had, nor will I ever get Aetna better health care. They constantly call and everytime they ask about a different child. When you tell them they have the wrong number they laugh and say "are you sure" these people are idiots.
Jon F.
They worked together very hard, to find a policy They were patient with me Very polite 😃
RL
I called to find out if a chiropractor was covered. The rep basically said yes they cover it and no they don't cover it. The call was a run-around of conflicting answers. I obtained a referral from my pc and called a second time looking for a straight answer. This time I was told that only in-network providers are covered. There are none in my area. I was then instructed to have a chiropractor agree to accept payment from Betterhealth by filling out a form. Apparently, I was somehow supposed to know in advance that this is what I needed to do. Finding a chiropractor that will accept payments from this insurance is pretty much like looking for a needle in a haystack in my area. None of this information is easily available anywhere I have found. When you first make the call you are informed by the automated system that there will be a survey after the call and to stay on the line if you want to take it. Reps seem to have the ability to block the survey as there was no survey after either call. I guess only offering surveys to callers that can be helped is a good way to make it seem like they are doing a good job.
Zachariah W.
I have had AETNA a year. They were an ok insurance but the problem was every time I used them the benefit card would not work at the store using the app. The only place I could use it was online at the CVS pharmacy using my AETNA card. My insurance charged 32,000$ but the actual cost was $5,000 something and it said I owed 1200$ out of pocket. All these are approximate. All these for a hospital stay. So I have happily switched to Wellcare instead, only prescriptions.
Emily D.
The worst possible insurance you can imagine. Denied hospital coverage because I didn’t go to the hospital for the seizure and started having them AT the hospital. As if I can help WHEN I had the seizure. I do not recommend this insurance at all what so ever.
Jane D.
Deborah barlow and Margaret wise ultimately and overall showed no professionalism or empathy and impeded my receipt of care. Reported barlow to OCR and VaDofH. There will be no consequences for either party. The irony being that barlow is a nurse and wise is a counselor. The hypocrisy is gross.
inky
Aetna better health of WV is a harming medical insurance provider. They have allowed HIPPA violations and violence to o choose horrifying procedures to destroy my face and body. Let me explain illiegal revisions lower than standard care for a Christian woman. Wrong care for pay off contract invested to harm patients invested partners with. Destroyed my teeth nose and mutilation of body parts to illiegal brain device dbs gaming coercion. The better health should say assault malasius wounding. They harm you punish you for using the insurance.Their interventions is preventions in Life forcing mental harm ugly procedures to deforming body cruelty .Unhuman acts of depriviatuon of care needed to allowing complete suffering cruelty by neglect of care needed to correct the wrong and abuse they do to alter you. Exstream abuse if you use the insurance. Sold trafficking 3rd parties 4th parties to severe facial deforming teeth bucking procedures to fgm deprivation of rights as a human.the date is listed as trying to reach dental resolutions today .last week no resolutions and total time using it. I asked Aetna are you trying to make me ugly to enterfer in my marriage the comment was A ha yes . Then I called another service connected ,they said not their fact go after a person from my past. The basically sold trafficking me for abusive coercion harm hate crime . This is still going on. The are covering it up. Filing everywhere then they retolerate hurt more. This insurance is a danger to use ,unless you want to be gamed as a voodoo tibit game.
