AetnaReviews of aetna.com

I called 3-4 different times so far today, and each time get transferred to someone who asks for name, phone #, address, DOB, etc. Eventually they transfer you again "to get to the right dept.". On hold for 10-15 minutes, eventually they ask the same questions over and over again. They ask for your plan # and type, which I can't tell them because they've never told me. You ask for plan name and ID #, and they have to transfer you to the "right dept." again. Don't bother trying to use the web site. EVERY time on many different days you get "You don't have access to this account. If you have one of these other accounts, use the link to sign in." Really, I don't have access to my own account? So I try the Senior portal which I supposedly have and you get "An issue has been encountered, please try again.". You call the phone # it lists and get the same run around "trying to get you to the right dept.". Am currently on hold now this last attempt for 32 minutes - so far - listening to stupid piano music. Aetna ranks at the very top of POS companies. They can't even tell me the policy number or type of prescription plan. This is after well over an hour on the phone. Like I said, the web site refuses to log you in. This POS company will probably go out of business before long. Do not ever waste your time or money with Aetna. Now after 1.5 hours no one can tell me the policy type or number. Absolutely incredible.

I believe this company hasn't been in business long enough to be a good company denied claims price increase everytime you turn around i personal wouldn't recommend this company.

I am having a dental emergency and I am unable to set a PCD for my DMO. I have had to call 5 different times and every time I get conflicting information.

AETNA IS GARBAGE INSURANCE AND AETNA MEANS GARBAGE INSURANCE IN MY DICTIONARY 🤬🤬🤬 IF YOU CARE TO HAVE DECENT HEALTH INSURANCE STAY WELL AWAY FROM AETNA

Aetna has provided multiple barriers for years when it comes to reimbursing me for allowable Medical Expenses. It is unclear whether Aetna’s Claim Department is staffed by humans or is AI driven. In submitting the same allowable Medical Claim weekly for Reimbursement that is allowed with my plan for over a year, there is now a barrier and delay to my getting reimbursement. The bill I submit clearly states on the bill by the Physician that I paid for the service out of pocket. It is inconceivable that after reimbursing me for the exact same bill for a year, I am now not being reimbursed. Now with every bill submitted in July, I am told I need to submit proof of payment. That is an absurd request from Aetna, since the payment details on the bill showing I paid in full, has not changed in over a year. This leads to having to send written documentation requesting payment I am due. It also means calls to Aetna, with my being told by each and every Health Concierge that the Coding Department at Aetna made an error. You could say if it happened once that it was a Human or AI error. But now that it is happening weekly, despite submitting all the required documentation to Aetna, it is now recurrent, delaying my reimbursement. If you have options other than Aetna, please look elsewhere. My experience is that profits are key for Aetna and not patients.

I hate this insurance. No matter who you get in customer service no one knows what they are talking about. My dentist office been waiting for a simple fax for 6 months now. They are the worse. I called customer service yesterday and the man answered the phone but didn’t say anything. I heard his background and him coughing he was hoping I would hang up after waiting 10 minutes for a person. I repeatedly said hello I hear you!!! After the 3rd time he started laughing saying oh sorry. How unprofessional!!!!!!! I can’t stand Aetna. And the coverage sucks

Aetna is got to be the most abusive heath insurance company there is in the market. I got stuck with Aetna 3 years ago when they absorbed the company that I had for my medications, as I am with Medicare. Arbitrarily they went from $28.00 in 2023 to $48.00 monthly in 2025, to $98.00 monthly in 2026 ! That is double and over 100% Year over Year! They don’t matter raping their customers to squeeze arbitrarily the most the6 can without any concerns, when I called them to complain, they blew me off, cancel my coverage and told me to call Medicare and seek help! It is obvious they don’t give a damn about their customers. I once was an insurance agent for another company, but I have never seen a blatant disregard from an instance company like Aetna is now I don’t have any coverage for prescriptions until the next enrollment period in October! I warn everyone that is considering Aetna to go somewhere else! This company is ruined by thugs and fraudsters that have no regard for their customers . As a normal citizen I don’t have the power to fight an abusive company like Aetna but the only way I can fight back is to warn those people considering going with them to seek other professional and honest companies that are not seeking to screw their customers ! Stay away from Aetna! If you don’t you will become another victim like me!

This healthcare denies every claim When a top rated Boston Surgeon says this type of surgery is needed these ilow skilled claims reps 1) can’t read medical terms, 2) tell your doctor and you you don’t meet criteria but when you ask what aren’t we meeting they can’t even ans this This is an insult t to the doctors & Patients We have requested approval 3x plus appeals and everything is DENIED Insult over injury they keep sending the same BS paperwork to your email, text o Ed & over approval DENIED Team Luigi !