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Aetna (aetna.com) has 402 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Jorge V.
Im Federal employee and Aetna is the worst health insurance I have got in my life. Sky high medication deductibles, and poor customer service. Definitely going back to Federal Blue Cross and Blue Shield.
Alexandra G.
EXPENSIVE PARKING 70 EUROS FOR 20 hours , AT BARAJAS AIRPORT MADRID, DIRTY BATHROOMS, UGLY AND UNFRIENDLY PEOPLE , NOT AC AT THE AIRPORT, LUGGAGE TAKE MORE THAN ONR HOUR TO LEAVE. LONG LINE TO TAKE A TAXI. WORST AIRPORT OF THE WORLD
Mark H.
Was denied for treatment for strokes due the high cost of procedure, switch to Aetna because it is supposedly a helpful with Medicare. Bunch of bull bologna. Looking for a alternate insurance company very soon.
Robin U.
Aetna sends their pre-authorization to Evicore (3rd Party) and I pay Aetna premiums and every test or procedure I have needed - they deny. Then you have to do a peer to peer and they are denied. I looked at Evicore's google reviews and they are all 1 star. Aetna doesn't care about people just the bottom dollar. They could save money by not using Evicore and using the money they pay them to pay claims that people have. I am definitely looking for new health insurance because Aetna is the ABSOLUTE worst!!!!! I spent five hours today on the phone with Aetna and Evicore and they are both blaming the other. TYPICAL - pass the buck.
Patricia
Aentna doesn’t care, they make more from you being sick then approving anything to get you healthy. They want to know what the issues is but never resolve any of it.
Ruby M.
This company sends info to sign in and make your online account then after you fill out your info, Access Denied this isn't my first time trying to open up my account with this company that I'm in Scam Vibes big time
Michael G.
Beyond horrible. I had C3-T3 posterior fusion that got infected and I was in the hospital to the end of February with the washout. My PM Dr. closed in March. They are suddenly requiring a prior authorization for a medication I have been on for YEARS, Methocarbamol. Even knowing that I will be in severe pain, they refuse to override it. And to be clear, their site said it was covered when I bought their insurance. But it was me being in major harm and them overriding a ridiculous policy decision, and they chose policy over people and my pain. Beyond horrible. CSR and "supervisor" didn't even have basic CSR skills (dead air, talked over me, etc) and had zero empathy. They tried to say the words, but it was clear they didn't mean them. I have the call recording.
Sherry W.
My mother was life-flighted to the hospital. We were told throughout the process that her next step was a swing-bed program. Once Aetna denied her despite the doctor's recommendation, this service was denied. Once the service was denied, the hospital said that if she had a different insurance, she would not need these preapprovals, which often require appeals. We quickly found the hospital pushing "progress" due to the insurance. We were home on 5/15/2026, and my mom couldn't get out of the chair. My mother does not live with me, and if she falls, my father would not be able to help her up.
