AetnaReviews of aetna.com

Terrible company. They continue to deny my 1 year old’s well child visit of $1,800 for a pediatrician my family has seen for 4 years. I do not recommend working with this company if you have the option.

I have no idea why scores are so low. Aetna has been wonderful Will re-up next year. I have had several other Medicare plans over the years with none being as consumer friendly as this one.

Extremely disappointing customer service. I spoke with representative AXLL 369682013 over the phone, and the experience was terrible. The representative was unhelpful, showed little interest in resolving my issue, and made an already frustrating situation even worse. I expected professional and respectful customer service, especially when calling for help with an insurance issue. Instead, I ended the call without getting the assistance I needed. 1 star. Very poor customer service experience.

just scum. Thats all you need to know. I’ve had several plans through the years and this is by far the most nit picky company that will not cover NEEDED products and prescriptions. Unfortunately, il sure most people are in the same boat where this is a policy provided by an employer… kind of says a lot about the employer as well in my opinion…

I went to a hospital with no semi private rooms and Aetna will not pay for a private room. I went into the hospital with a highly contagious diagnosis. It was RSV. No hospital is going to put me in semi private room. I have never had this problem with regular Medicare. I currently have Aetna Medicare PPO. I can’t wait to switch back to regular Medicare. This is going to cost me over $7000.00 out of pocket. I signed up for Aetna to save money, but in the long run it will end up costing me much more money. Also I tried to opt out on the website and couldn’t do it. There is a place to click on that says you can, but you actually can’t. It has to be in writing. Still waiting on the form.

Worst insurance company I have ever had. They denied everything do not out for the customers on their quality of life or what they can do for it. They’re out for themselves. They won’t approve anything. I am dropping them as soon as I can.

I've been a member with the same plan since I believe 2000, no issues with my Aetna premier ppo plan. Dec 31, 2025 I was informed that would no longer be using that plan, switched me over to Aetna Medicare elite ppo. In doing so, they missed the date, leaving me uninsured for the month, it also prorated my flex spending account, because according to Aetna, I had no insurance. Now I've lost money for the year. Your customer service is the worst I've ever seen, the last agent I spoke with, couldn't even hang up his phone when we were done with him, not helping us.

My company just recently switched over to Aetna and I am SO UPSET already! I was just denied a medically necessary surgery. My own surgeon is taking time out of this life to schedule a 1:1 appointment with Aetna's claim department to dispute this. This is ridiculous! I used to have Kaiser for years and NEVER ONCE had any issues with them. Aetna should be ashamed of themselves! What am I even paying for if I cant get the care I need?!!! WASTE OF MONEY! Oh and good luck with any of their customer service agents. None of them know what the heck they are doing and you'll find yourself running in circles and on the phone for hours for the simplest of requests. If I could rate 0 Stars, I WOULD!