AetnaReviews of aetna.com

DO NOT GO WITH AETNA THIS COMPANY HAS GOT TO BE THE WORST. I HAVE BEEN STUCK WITH THEM FOR ALMOST A YEAR. I'VE ASKED NUMEROUS TIMES TO SPEAK WITH CASE MANAGER, STILL NO CONTACT. WENT TO THE GROCERY STORE YESTERDAY TO SPEND THE LAST $61 ON THE CARD BEFORE THEY EXPIRE. I KNEW I NEEDED MORE THAN THAT AMOUNT. SO I PAID FIRST WITH THE AETNA CARD AND $61 WAS CHARGED TO THAT CARD. THEN I PAID THE REMAINING BALANCE WITH MY BANK CARD. AETNA DECIDED TO PUT THE MONEY BACK ON THE CARD AND ALLOWED IT TO PAY FROM MY BANK ACCOUNT. LEAVING ME SHORT ON MY POWER BILL. I HAVE STORE RECEIPT AND BANK STATEMENT TO PROVE IT. THEY DID THIS CAUSE THE $61 EXPIRES THE NEXT DAY AT MIDNIGHT. THEY GET TO KEEP THAT MONEY AND CHARGE IT TO MY BANK. DO NOT TRUST THIS COMPANY. HUMANA GOLD IS WHAT I USED TO HAVE. THEY HAVE A DISAGREEMENT WITH MEDICARE OVER MONEY AND REFUSED TO PAY MY DOCTORS. SO I WAS FORCED TO GO TO AETNA. I PRAY DAILY FOR HUMANA TO GET IT SETTLED WITH MEDICARE SO I CAN GET BACK WITH THEM. ALL YEAR I'VE HAD TO PAY FOR SOME MEDICAL SUPPLIES $100 A MONTH. THAT NEVER HAPPENED WITH HUMANA. I AM GOING TO FILE A COMPLAINT WITH MEDICARE AGAINST AETNA. NOW I FIND OUT DOCTORS ARE NOT EVEN WANTING TO ACCEPT AETNA. WHY ARE THEY ALLOWED TO BE APPROVED BY MEDICARE? I'M GOING TODAY TO HANDLE THIS BS. THAT CRAP THEY PULLED YESTERDAY WAS THE FINAL STRAW. AND I KNOW BETTER THAN TO CALL AND ASK FOR A CASE MANAGER. THAT'S OBVIOUSLY NOT GONNA HAPPEN. BUT I WILL BE GETTING THAT MONEY BACK IN MY BANK ACCOUNT. STAY AWAY FROM AETNA IF YOU VALUE WHAT LITTLE DISABILITY YOU GET. WHEN I'M DONE THEY'LL NEVER FORGET ME.

I am 70 years old. I received a letter saying that my primary was no longer going to be in network, my primary and the medical facility she was working at tried repeatedly to get themselves reinstated with Aetna for some reason this did not happen. Aetna sent me a laundry list of doctors that I could choose from that the names I could not pronounce and probably couldn’t understand if I called. I am furious with that. I would advise anyone not to do business with Aetna I filed a grievance and I repeatedly called to find out the status of that grievance and no one has ever called me back. I have a serious health problem. I am a cancer survivor and I am without a doctor for four months. I am furious. I will wait four months until I can get away from Aetna during open enrollment and I hope that this doesn’t compromise my health any further than it already is but my advice to anyone stay far away from this insurance company. They are not concerned with your health or your best interest at all.

Avoid like the plague. This is the worst insurance company I've ever dealt with. I've been trying to get an MRI for 3 months. They continue to decline.

Awful customer service. they can never give you an answer regarding any simple question you have. very incompetent staff they have. Wasted an hour just trying to see if my dental insurance is active, but they keep going in circles and never giving me an answer.

Horrible experience, my parents divorce was terrible my parents fought like animals and even beat each other in front of my face and I was hit in the process. My father and his employer which by the way he slept with his coworker and everything got ruined in my personal life. I grew up without a family basically. The courts and the police didn't do anything for me and it was terrible. I need all my health records and Everytime I try ordering them there is always nothing but problems between the health care that is not that great and the horrible actions caused by mostly strangers and a horrible family that did nothing but fight with each other I am now 30 years old and have done nothing but work and go to school and I have been a victim of so many different crimes and the police have been absolutely useless

I was struck by a vehicle in California and was hospitalized for a few days. Although I was a pedestrian, Aetna will not cover the hospital or following treatment because they are claiming that my vehicle insurance should cover the costs. Their third party company that makes the “decisions” never documented any of the information that I gave them and now any further treatment I need for the accident is being denied. It’s a strategy and their commitment to avoid paying, which has been a common practice, but they have something coming. They’ve already been sued for this and well something bigger is coming.

Customer service obviously has no idea what they're doing. I was told an appointment I had would be covered 100% only to be billed over 180 dollars. I swear they find any loophole they can to make you pay ridiculous amounts for everything and then when confronted, no resolution. Just a fake apology.

Every time I call Aetna and speak to someone I wind up on hold for over an hour. I have been transferred multiple times, hung up on by accident, and still have not gotten any help. The worst customer service I've ever experienced. All I need to do is designate a dentist for me and my son. Worst company ever in regard to helping their customers.