AetnaReviews of aetna.com

Aetna is the absolute worst and they should be shut down. They do not process claims correctly or pay for covered services. Customer service is horrible and it is impossible to get problems fixed. I think someone needs to look at the way this company is doing business. They take premium payments then deny claims and make errors that cost their customers money. Calling customer service is a waste of time and they refuse to let you speak to a supervisor. I've never dealt with a more unprofessional, greedy, and dishonest company in my life. I got charged for a service that should have been free to me and have been trying to get it corrected for weeks. I ended up filing a BBB claim to get their attention and am waiting to see if they fix it. I got coverage on 1/1/23 and canceled within a month. Three out of three Explanation Of Benefits statements were wrong due to their errors. I chose no health insurance over this bad insurance because I don't want to spend my life trying to get refunded for services that are supposed to be covered by them. Companies like this are bad for the health of Americans and someone needs to shut them down.

Cancelled my policy in December of 2022, the following month they took out another payment from my account. Contacted them again to remind them I had cancelled. As a failsafe they don't do this again, I had to change by bank account. Beware of these folks.

As a rendering provider we have submitted several applications to join this network all to no response, even when we are indicating that their patients are knocking our doors for services. They don't seem to care for their policy holders. Terrible outsource of their customer support staff. I was holding for 1 hour and 30 minutes with their provider's relationship line. Once they transferred from the Philippines or wherever the service center is located, the call ended up dropping. Very dissapointed.

Prescription coverage is terrible. I have BPH, had the prostate biopsy, was prescribed an FDA approved medication for which there is a generic version. The pharmacy said Aetna won’t cover it. I bought it with a coupon for $18 for ninety days supply. Won an appeal with help from urologist, they still won’t pay for it. Going to cancel Aetna.

coverage was good but costumer service sucks no one knows what is going on they give you a otc allowance that all you can buy is junk I decided to change insurance since I did that I did not receive my oct. order I placed that shows what kind of company it is

Aetna International is the worst-ever insurance company. Out of 11 claims they denied 5. I'm resigning Aetna asap and will never, ever sign a contract with them again.

Aetna Representative was misleading and deceptive by advising me if I go with PPO Plan my preventative services would be covered at 100%. Based on my prior dentist the rate they charge is from 2010. My out-of-pocket expense is more than what they paid out. Based on all the reviews regarding they pay nothing is accurate and I feel Aetna is being deceptive and misleading the public and we are having to pay the cost. What is the purpose of having insurance if we end up with the majority of the cost.

I am very unhappy with customer service. I had to call multiple times about claims and always get different answers. Basically, they deny EVERY claim. I am not sure why I have insurance?