AetnaReviews of aetna.com

Absolutely terrible, refused to cover anything and left me with the bill. Attempting to fight a claim or cancel their policies was terrible as well; I was transferred to well over 5 "different" departments because they could not help me, but the other departments surely would be able to.

My employer just changed to AETNA, big mistake, they have no customer service, they have a chat window that has a rude approach to the problem you have. They just want to repeat things you already know, tell you they don't know how to help me and to call during business hours, of which I was doing.

I’ve now had multiple frustrating experiences with Meritain Health (an Aetna company) customer service, not just one isolated incident. Resolving issues over the phone has been extremely difficult due to a combination of poor call quality, communication barriers, and inconsistent information from representatives. This most recent issue resulted in delayed claim processing and a massive medical bill with a near-immediate payment deadline from my provider. Trying to sort out urgent insurance problems is stressful enough without struggling just to clearly communicate with customer service. Health insurance companies should ensure their support systems are accessible, understandable, and capable of handling time-sensitive billing issues effectively.

I feel very unfortunate that my employer does not offer BCBS and Aetna is the only major insurance they provide. It can't get worse than Aetna. I have had different plans of both and every Aetna is unbelievably bad and frustrating. The customer service is also very useless. Avoid them if you can.

They doubled doctor visit fees and now I pay I pay for bloodwork I never paid for before. Had them for years but now I will dump them

Aetna will never share your total cost about anything, the MEDICARE plans are absolutely horrible, with HUGE DEDUCTIBLES on everything. It's May, May 5th to be exact, my medication deductible is $2000, I just had cataract surgery, my share $1000, and the ambulatory surgery center is $1000 deductible

Scam/Fraud - avoid Aetna. They take your money but do not provide service in exchange. Aetna blocks/delays prescription refills which leaves me without medicine every 30 days. Aetna blocks/denies 90 day fills. I'm forced to ration medication due to their refusal to provide the service that my employer and I paid them for. We held up our end of the bargain, where are you Aetna? Aetna is a scam that promises you a service, takes your money, thn refuses to uphold their side of the deal. scam

Forget this company A bunch of liars I could call 4 times and get four different answers THEY 100% sucked!