AetnaReviews of aetna.com

Most difficult to work with . I called about prior authorization denial. They said it was determined by Novologix so I asked their number. I called them instead but just find out that’s not correct number. Called Aetna again and they couldn’t find number either.

Difficult to deal with. List of providers changes too frequently. They said I was paying for dental insurance but it turned out to be one of those discount scams and they didn't save me any money. Careington is their dental "insurance" contractor and a dental receptionist said that they are a difficult company to work with. Customer service outsourced to Asia. I asked for information about what my plan actually covered and they didn't give me anything.

If I could give these horrible people even worse review like negatives I would they deny my surgery because they say my skin isn't hanging enough.Lol I lose all this weight in over two years no drugs,no expensive bariatric surgery,and save them money,and they still screw the consumer, No wonder incidents happen with that CEO of United Healthcare,very sad but reality is people are not going to take it anymore,these corrupt corporations must be stopped and be held accountable and Aetna is by far the worse, so tell your employer or whomever is buy there Healthcare insurance from responsible consumer orientated companies that are not completely profit driven,Steve Nelson the CEO of Aetna made over 20 million in 2025,because if denying coverage like mine,shame shame shame.So Sir with all your earnings do the right thing and pay for my procedure, u can afford it!!!.

I have read your reviews from others but have not seemed to have had these problems. My satisfaction is high although I do admit there have been changes that I do not appreciate, which I believe have not been Aetna's fault but rather pharmaceutical. So far, this has only affected my knee gel injection.

One star seems really generous. constant mistakes over paperwork. Lying about calling providers for you, giving inaccurate information on who is in network. Can't make this stuff up. Wish my company other any other health insurances plans, wow what a disaster

Since 2026 Aetna has spiraled downward and I’m sure it’s due to increase use of AI and not human workers. I’ve never in 18 years have had any issues as I gave in the last 2 months with the amount of denials. The staff is helpful but can only do so much so the patient is stuck doing all the leg work for denials. We should be compensated for doing Aetnas job. Something has to give bc more and more family and friends are talking about dropping insurance and going self pay! I honestly will be looking into this bc paying a monthly premium for the amount of denials is overwhelming, too expensive and time consuming. I am being denied a 44k surgery bc I didn’t have referrals called in for pre and post op meds while I was admitted when referrals were called into both surgeons. As a surgery patient it is physically impossible with IVs in calling your primary provider for every pre med you’re given, every pa, anesthesiologist, fellow, consult and post op meds while you are given. Aetna has become a circus of clowns running their claims with no common sense! Prior to surgery I made it a point to inquire what I needed with Aetna and confirmed a referral on file to both surgeons ✔️, an in network facility✔️ and confirmed no out of pocket financial obligation ✔️….all was a go even on the hospitals end when they verified or they would have notified me in advance of my financial obligation. Now Aetna is denying a 44k surgery….well they can take me to court if the appeal isn’t accepted bc I’m following everything according to my benefits and what I was told by Aetna and the hospital! These insurance companies need to be investigated for fraud and illegal activity

I’ve called twice to get assisted with finding therapy providers, either full coverage or minimal coverage. I spoke to representative named Thomas and every time I informed him of what I needed help with he would hang up on me.

I have 2 cervical herniated dics that I have been out with for 4 months . I am in severe pain!! Migraines and can't drive because it pulls on my neck. I have 2 more short term disability payments and they have denied my surgery. It is insane that someone behind a desk without a medical degree gets to decide how my life is impacted by not having surgery to be able to work again and just functioning normal everyday task. I can't even lift my left arm because my c56 and c78 are herniated pressing flatly on the nerve. They want thier payments every month out of my chalets but when I need to use them for surgery they tell me it's unnecessary. So they also decide i can't work because I have to lift 30 to 70 pound boxes everyday for cafeteria manager for the school system. The Better Business Bereu should shut them down for defrauding their customers. They get rich and line their pockets while they ruin your life!!! They are the worst insurance company i have ever dealt with!!!