Advance Auto PartsReviews of advanceautoparts.com

Advance Auto in St. Marys is the place to go. Great employees. Shelbie is amazing! She is always eager to help and is so knowledgeable! My husband has worked on cars his entire life, but when he has a question he can always count on Shelbie! Thank you Shelbie and Advance Auto! Also. Thank you to Jessie, Joe, Joseph and all Employees. Advance is very blessed to have all of you

I am a Major Advance customer that spends 3 to 4k a month. I recently stopped by my store in Mansfield, Ohio the Diamond street store to pick up some parts. Then I found out one of the Employees had been exposed to Covid by a family member this individual was tested negative so far but I think that they need to be quarantined for at least 7 days but according to the District Manager that the Individual was to return to work Asap! This DM needs to be talked to about his way of work ethic! So now my business will shop elsewhere until this store can follow the rules and look after there employees instead of the All mighty dollar!

At the xenia Ohio location alla was amazing help , very respectful and super quick. Thank you so much

Store number 09519 want to say that Nicholas R. was incredibly rude almost bent my windshield wiper said he couldn't remove the old ones was very slow did not make eye contact with the customer at the register told me to go look for it myself when I told him I didn't know which one I really wanted or needed, I wanted a good quality windshield wipers and ask them can somebody put them in and he said yeah when I get done with all these customers I'll come outside very rudely when he came outside Richard be he had an attitude and said he couldn't get the old ones off as he almost bent my front windshield wiper arm I told him please be careful and he said well I can't do it and I said okay I'd like a refund during the refund process he was very rude I asked him do I need another receipt and he said only if you want to wait for it!! His name is actually Nicholas r transaction # is 8950 store #09519, I went down the street to a competitor and there was absolutely no problem easy replacement on the windshield wipers I do not know who teaches your customer service to your representatives I am in this business but it was by far the worst I have seen. I see you get bad reviews quite often actually 42% if this continues I highly recommend you call somebody to teach your people customer service the customer should be number one and you guys should know that thank you, this is not something I normally do but I was very offended with the way I was treated, if you would have treated my young daughter this way I would have been in there to confront him it was absolutely deplorable.

I have been having problems hauling stuff in my 1992 Ford F-150. Was needing a way to haul heavier stuff. Then I found the Auto Craft 3 way adjustable Leaf Spring Helper kit. Was very inexpensive under 35$. And after installation, which by the way was SUPER EASY only about 15-20 min per side, my truck was high again, tighten up in back end alot more, and has a 1,500 extra lb overload limit. Truck does not sway as much when loaded then before. Would definitely recommend to other people..

Ordered and cancelled online. they successfully cancelled the order but never issued a refund --Even months after my cancellation, they continue to ignore my emails.. Worst company ever!!!!

This for store 9492 Perrine ,FL Been going here for over 20 years for my parts needs. Most recently needed help with replacing a die hard battery that I bought in Sears automotive in 2018 that was still under warranty and failed. I wasn’t sure what this process would be. Ben took care of me today and tested it out and verified failure and got me going with a warranty exchange. Appreciate the good service here always.

Went to Advance Auto Parts at Burke, Va. on Dec. 30, 2020, at 1 pm. planning to buy a new battery for my SUV. I was already prepared to pay for the battery but what the employee did was he checked the battery first in my car with the device he had in his hand and rev it up to 2000 RPM just to be sure that there are no other problems. After checking he told me that there's really nothing wrong with the existing battery and it doesn't need a new one coz it's still running okay. Because of the cold weather and my car not being used every day it's not charging much. For me, that's great customer service. Other places just take advantage of you and sell you anything! But I'm really glad that this branch is not taking advantage of the customers. They will get my business in the future, that's for sure!