Advance Auto PartsReviews of advanceautoparts.com

This company uses bad business practices. 2 examples: *They allow to return parts but do not verify if a bad part was returned (I got stranded because of that in the middle of nowhere). *They sell engine oil but for years they don't take the old oil back ("tank is full" - this goes on for years)

In April of 2025, my husband purchased a battery from the Advanced Auto Parts website. He used his credit card, and we picked it up at their Store. The original price of the battery was $283.01. That was a year and a half ago. On October 9, 2026, the battery died, leaving me stranded. I had the car towed and put a new battery in. I called Advanced Auto they said to bring the defective battery back, they would refund me. I returned the battery looking for a refund. They could only give a refund in my husband's name. He is deceased. They want to give me a store credit. My car is too new to even begin to use a store credit. They have the old battery which they will get reimbursed from their supplier. Now they are being paid twice for their battery, once from us and once from their supplier. They refuse to refund me with a check. They say they can't legally. They can only send a check in my husband's name. I believe, they can issue a refund, for any reason they want, they just don't want to lose money. I believe this is just another scam that is coming down the line. Be very careful when buying from this company. I wish we would have read their reviews before we made our purchase.

This company is the lowest paying in New York out of its competitors. The upper management only care about hitting attachment goals so they can get a bigger bonus. No work life balance. The inventory system is one of the worse and often incorrect. The store is waisting money being open till 9 and Sunday till 8. During the week there is no one coming in after 6 and Sunday after 5 its quiet. The turn around on employees is high because most people that work don’t care about anything or they hire young people that have no people skills and have no clue.

They do not honor what they said. I called headquarters, and they told me THAT THEY WILL DISCONNECT THE CALL BECAUSE THEY CANNOT HELP ME. They deleted the purchase data after offering a lifetime warranty on Moog parts, and they said they could give me a $10 discount on my new purchase. I WILL NEVER BUY IN THIS STORE AGAIN. HORRIBLE EXPERIENCE.

I HAVE WRITTEN/TEXT THE HR OF THIS COMPANY ABOUT THE OBSCENE VULGAR INTERACTIONS WITH COWORKERS AND CUSTOMERS THAT HAPPENS EVERYDAY IN THIS STORE ON OUTERLOOP MANAGED BY DAVE CLEARY WHO CONDONES THIS BEHAVIOR IN HIS STORE THINKS ITS FUNNY WHEN EEVERYONE THINKS ITS DISGUSTING BUT HE ALLOWS IT! WE WILL SEE HOW FUNNY THIS TURNS OUT! I DARE THE HR TO ASK ANY EMPLOYEE FACE TO FACE HOW THEY FEEL HAVING TO BE SUBJECT TO THIS DISGUSTING BEHAVIOR EVERYDAY!A GOOD EMPLOYEE WILL LOSE THEIR JOB WHEN THEY HAVE HAD ENOUGH! SO KRISTEN BUTLER WHEN ARE YOU GOING TO DO YOUR JOB!

Ordered online with home delivery, apparently those white vehicles that set outside only deliver to shops. They use a 3rd party Roadie/DoorDash ti deliver. Their drivers can refuse to deliver. 3 days before they email or text and tell me they wont deliver. Then trying to talk to their customer service is like talking to the wall! They expect you ti drive to a different store than your local one to pick up the piece you needed 3 days ago. Utterly ridiculous customer service, poor empathy, and only want to give you a Coupon for $$ off your next order. Not this order. This will he the last time i deal with Advance Auto Parts, i will order from Autozone or O’Reilly’s from this point forward. Poor Customer Service, Poor Policies, and when asked to ship the part to a local store so you can preserve fuel, nope they cant do that either. Im JUST DONE

Whatever you do, DO NOT GET YOUR BATTERY TESTED AT ADVANCED AUTO PARTS. Took my truck yesterday to get tested, Chris hooks it all up, runs the diagnostics, and stated that it tests like 5 differs things. “Everything tested perfect, you might have a parasitic drain somewhere.” Explained this. Nope I have no aftermarket…blah blah. “Well it’s not your battery. Next day at work, dead again. Ok so it’s something else, not any of the five things Chris tested. Took it to dodge. Guess what my battery is dead. $115.00 charge for their 5 minute diagnostic test. Go back to AAP to get a battery and let them know I think they owe me $115 off. Chris asks the mgr, Jeremy. Nope! We can’t do that. “Computer” will only let me take off 25%. Now, the battery I could have bought yesterday for $219.00 is now costing me $299.34. What’s funny is, when I told Chris how much they charged me to test it at dodge, he said, “what? You can bring it here and test it for free.” 🤬🤬🤬🤬🤬🤬 Then Jeremy says if you sign up for what crap they have, it will give me a whole $5.00 discount as well. Gave him all my info AND STILL DID NOT EVEN GET THE $5.00 off. Super disappointed. Yet ANOTHER fine Decatur business!!!

I want to give a huge shout-out to the young man who helped me at the Advanced Auto Parts on South Academy. He installed my father-in-law’s battery, and I was extremely impressed with his professionalism, kindness, and positive attitude. He was polite, patient, and genuinely seemed to care about helping us. He did the job efficiently and made what could have been a stressful situation so much easier. It’s refreshing to receive this level of customer service, He is a great representative of Advanced Auto Parts, and I hope his manager knows what an asset he is to the store. Employees like him deserve to be recognized and appreciated. Thank you for going above and beyond! His actions today ensure i will be a returning customer to the location. I can’t recall his name but i believe it was Renkin.