Advance Auto PartsReviews of advanceautoparts.com

Ordered online, processing is real slow. Not a help to mechanics who need the parts

Spent $200 on a booster pack for my cousin for Christmas. Gave it to him and found the booster pack didn't work. He went to return it and they told him they won't take it back because it was an online order. Told him to take it back to the store he picked it up from.. I'm an hour away from where he lives so they want me to travel an hour away to get it replaced. Calling corporate us a waste of time as well. They put you on hold for an hour. Finally pick up tell them the problem then hang up on you. So now I guess.i have to travel out of my way for some bs advance won't take care of. Never again

My car kept shutting off and it just so happened to shut off in the parking lot of Advanced auto on Alamance Church Rd next to Walmart in Greensboro. Went inside and explained to the employee what was going on. Clearly we saw a battery charger on the counter but she grabbed the battery tester. Proceeds to test the battery which she really didn't want to do because it wasn't one of theirs but we already knew either the battery or the alternator was the problem. Her advice was to charge it up (didn't offer to do that for us) and drive it somewhere to get an alternator or battery. Do Advanced Auto not sell alternators or batteries? Went right on over to O'Reilly Auto on S. Elm Eugene and who came out? An employee jumping right in to help us. Never again will I even bother with Advanced Auto again. I live right down the street from them but will drive across town for some good customer service.

This is being written in Dec 2020. As of today's date Advance Auto refuses to honor their written "Advance Auto Parts Price Match Guarantee". They may change this written policy in the future but as of today's date they have no exclusion for Car/Truck Battery. Yet after contacting them through their chat service, they refuse to honor their own written Guarantee. After contacting them by phone they refuse to honor their written Guarantee. I have the actual chat conversation and a recording of that call to prove it. They state they no longer will price match car/truck batteries and have been told not to do so. They have not taken the 5 minutes of time to update the website so I can only assume they leave the guarantee there as an enticement and refuse all requests to honor it. This is FALSE ADVERTISING and a bait and switch.

Marck is the man! I ordered a part online. It arrived broken. I took it to his store in Plano to have him return the part and order me a new one. He did whatever he needed to do for me to take care of my problem. All I had to do was sign my name! FIVE STARS TO MARCK AND ADVANCES AUTO PARTS!!!!!!

This is for store 9719. The women in this store are racist. They rolled their eyes at me because I am black and had snobby attitudes when it came to answering my questions about a starter I am returning. As a black woman I can tell a racist person when I see one. It’s sad that in 2020 we still have to experience this. If you want equality and good customer service, do not go to this store. Search other surrounding areas trust me.

I will not be shopping with advanced auto any longer. I bought a gift card and used it to purchase parts. I needed to return my items and they only refunded the .29 cents that they charged me for the overage. Then they issued the same refund 20 times causing my bank account to freeze. I went online to chat and asked if they could write me a letter stating that they were only supposed to refund me .29 cents one time and they refused to do so. I wasn't asking for the letter, but that's what my bank needed in order to unfreeze my acct. I chatted for about 45 mins (after being disconnected by the chat the first time) and no issues were resolved. They said that they'd email me a new gift card, but it could take 3-5 business days. I asked for store credit, but they can't do that. REALLY?! I'm over advanced auto and will not be shopping with them again.

Order parts online that when I go to store to pickup they don’t have this is 4th time this happens. When it happens I have to go to store while they spend 15 minutes looking around for it because “it says we have plenty in stock” then wait 7 days for my money to show back up on my card when it’s THEIR FAULT they don’t have their inventory manager properly Customer service is trash too waste of time calling