Advance Auto PartsReviews of advanceautoparts.com

Went to our Gloversville NY store to pick up a couple of parts. Had my 11 year old grandson with me. We stood in.line Waiting for our turn. There was an older man with a beard waiting on a couple and every other word out of his mouth was the F word. We left. I went to one of your competitors and bought my parts. No swearing just walked in and purchased them.Even my 11 year old said something about the swearing. Not sure what training you give your employees , but this is not good customer service.

I went in with a question about my automatic doors not working properly on my Van. Henry took the time to find the problem and get the parts I needed right on the spot and off I went, problem solved !!! Thank you 🙏

This would be zero if that were an option. 4-25-26 purchased a Diehard gold battery from Advance not knowing that it only had a three month warranty. Who ever heard of only a three month battery warranty. Seven days, unknowingly past my warranty date the battery died. Advace auto told me tough shit. They lost my business, don't buy diehard, not what they used to be and don't buy advance auto parts.

⭐️☆☆☆☆ Avoid This Location – Untrained Staff Damaged My Car!Do not let the employees at this store touch your vehicle.I went to this location to get a simple battery replacement. The employee assigned to my car was completely unqualified. I explicitly asked them to be careful and verify what they were doing during the removal, but they ignored my requests. Because they didn't know what they were doing, they completely broke my battery hold-down bracket and stripped out the securing bolt. When they broke it, the installer literally told me, "I don't know what to tell you."The customer service after the incident was even worse. I had to do all the legwork, make multiple phone calls, and visit the store just to get a response. The Store Manager admitted fault but only offered to pay for HALF of the repair cost. When I escalated it to the District Manager, they just parroted the exact same story and refused to pay for the full damage their own employee caused.It is unacceptable for a company to damage a customer's property and then refuse to pay for the full repair. They have zero accountability and zero customer loyalty.Save yourself the headache and go to a different auto parts store that actually values its customers and trains its staff. I will never do business with this company again. West seneca union road location especially

Purchased a battery about 3 years ago. After signs of failing, I visited the store in Collierville TN. I felt lucky as I entered as I was the only one in the store. It quickly went south... I stood at the counter for about 5 mins before one of three people barked at me saying it will be just a minute. After muffling around at the register, Fred, finally asked ''what do you need" in the most unfriendly tone you can imagine. I explained that my battery might be failing and would like to have them test it. Fred, barked again, saying ' that won't happen for at least another 15 mins' and continued his muffling around. Without answering, and feeling 110% unappreciated, I left this dump of a place and went to Auto Zone to get a new battery. Stay away from this place. They are the pits....

I used their online ordering and pickup feature and everything was simple and smooth sailing. Saved me a lot of time.

I ordered a battery for same day delivery here at Selden, NY Order # 527532010 . Waited all day yesterday for its arrival. Nothing. The status said it was picked up. This morning I call and complain to the listless, completely disinterested help desk employee. She puts me on hold for about 5 mins and comes back with "They have put in another order to have the battery picked up and delivered today and that they are refunding the shipping cost. So, I say yesterday I got an alert that it was picked up and was on the way, was that some kind of fake out or lie? Silence. Amazing how bad this is. I ordered same day delivery yesterday to give me plenty of time to install it and drive my car to a dr. appointment I have today. Now it's not only here but I'll have to pay for an Uber to the dr. and back. F you, Advanced Auto Parts! F YOU!! UPDATE: As a final kick in the teeth, I took an Uber to and from my Dr. appoint and what do I see sitting at my front door as I get out of the Uber? The battery. Thanks so much Advanced Auto Parts! I cannot stress to you all enough to not use same day delivery from this inept company. Go to Amazon or Walmart or any company that really knows what it is doing in the shipping arena.

The people at Advance on Durant Road in north Raleigh have always been friendly, knowledgeable and helpful. Unfortunately, the corporate stuffed shirts have not aligned policies to provide acceptable customer service. I bought an ODB diagnostic dongle, connected it to my wifi (after it said Error 001 instead of saying "no internet connection", but it connected after moving the car closer to the house), but it repeatedly failed when it tried to download the firmware to the dongle. I drove back to the store the next day to return it and was told, "It is corporate policy not to accept an electronic item for return without the manager who is not here. You can return it tomorrow." Another fellow called today and had not been told any of the details of the return. I repeated and he said he used it without issue. He used an Apple phone, I used a Samsung. That piece of the problem never made it into his head, but should have since I explained it loudly enough for everyone in the store to know. They said in the store and on the phone that they could not refund the purchase without the physical credit card. My credit card company confirmed that a retailer CAN refund a purchase without storing all the credit card information. Since they cannot, then they need to fix their system. Can't return without a manager, must return to the store when a manager is there and they are not capable of a refund transaction without the card that the credit card company agreed with me that the do not need. Incompetent executives is the main problem with the commerce worldwide.