Advance Auto PartsReviews of advanceautoparts.com

Buy online only part with limited lifetime warranty, told must use store for managers discretion to be able to redeem warranty. wait store does not carry this part! If I purchased Online and shipped to my house no excuse for this stupid policy. Emailed customer service and got run around and was not direct about anything from Germaine F.

Nick @ Advanced Auto Parts was incredibly kind and helpful. He made excellent recommendations for a new battery for my daughte’s car. He also took the time to install the battery. is He was also very knowledgeable, professional, and genuinely customer-focused. He went above and beyond the needed attention. Nick’s level of initiative and care deserves recognition

I had a very disturbing experience at Advance in Bedford this past Saturday (8-22-26). The girl who waited on me had a necklace hanging on the outside of her shirt, that had a prominent (approximately 3" long) upside-down cross on it. I asked her what the upside-down cross meant and she said "it's anti-Christianity". I asked her to repeat herself and she said "it's anti-Christianity, kind of hard to explain". I asked if her boss knew she was wearing it and she said "yes, he's fine with it--we have freedom of religion--people wear crosses all the time." Her male co-worker said "yeah, we have freedom of religion---he doesn't care." I turned around and walked out, shaken and in shock. I can say with certainty I've never before felt threatened or afraid in an auto parts store---or any other retail store---but I did today. I would just like to know--is this acceptable attire and/or speech from an Advance employee?! If so, out of curiosity---would she be allowed to wear an anti-Muslim sign/emblem or anti-gay or anti-America or anti-women or anti-black?!? I mean, she was basically wearing an "I hate Christians" sign around her neck, in full view, and was happy to talk about it. I contacted Advance customer service regarding this experience but received an unsatisfying reply that seemed to be AI, as it thanked me for my business even though my message expressed that they'd LOST my business because of this employee. We have plenty of other choices for auto parts in our town. I will not be returning to Advance.

I would like to recognize Dylan Letchworth for providing outstanding customer service at the Smithfield, NC store. I had purchased an alternator from the Selma, NC location and later needed to return the part for a refund. When I returned to the Selma store, the representative encountered difficulties processing my refund despite my having the receipt. After becoming frustrated with the situation, I decided to visit the Smithfield location for assistance. Upon arriving, I spoke with Dylan, who greeted me with a smile, reviewed my receipt, and immediately assured me that he would help. Within just a couple of minutes, Dylan successfully processed the refund and credited the balance back to my card. Dylan's professionalism, positive attitude, and willingness to assist turned what had been a frustrating experience into a very positive one. His excellent customer service reflects well on your organization, and I wanted to take the time to recognize him for a job well done.

I can't believe they sent Reggie in to fire Daryl Tapley. He has been working for the company for almost 25 years and he has been a excellent manager. They'll never find another one that would work the way he has. I disagree with there policies and it seems that the company doesn't care about it's employees at all, your just a number to them. Well this one will be sorely missed and I hope they loose their business because of it!!! This is the Benson, NC location.

Great customer service, made sure I left with no problems

Advance auto in Warsaw Indiana is top notch!! The customer service I received was next to none on a unique situation that most companies would tell me to kick rocks. Kudos to Jamie!!

Called Advance Auto in Warren R.I. and was greeted by a gentleman named Brian. He has great phone etiquette. He answered my questions in a professional manner. Plus the item I had inquired about was in stock. Thanks Brian