Advance Auto PartsReviews of advanceautoparts.com

The store in Clearwater FL on Enterprise Rd was completely awesome. Jake and his crew member (can't remember his name) on April 12th went above and beyond to help us in a crisis. They were just Amazing. Extreme customer care.

I what at the Kingsport TN store Ivwas in need of a car battery. The young girl was trying to help me but was not able to install the battery due to its placement in the car. The manager took over looked at the placement and said no problem I can take care of it it will just take a few extra minutes. Then finding the battery he tried to fine a cheaper one but was unable to. He stood in the rain installed my battery was polite and friendly the whole time. This man us the model for customer service and should be training other managers. You are luck to have him in your organization. I will not forget him. And this will make me return to his store and refer others.

Ordered online for store pick up today at 708 SOUTH MAIN STREET GRAIN VALLEY,MO 64029 for the first time ever and that will never happen again. Made my account and added my authorized person to pick up my merchandise other than myself. I will never order online again for merchandise from this company and will never do business with the Grain Valley store ever again. My person gets to the store to pick up, upon entering the store she lets the customer service representative know she is there to pick up and gave my name. He instantly responds with; is it a UPS pick up or online order. She says it was an online order and then informs Dustin K that she can check her email for the confirmation if he wants, with his response just being (Yep gonna need it). While she is looking up the email, she notices the parts I ordered and my name laying on the counter right in front of Dustin. The funny thing is this young lady for personal protection never goes anywhere without her body camera when she is alone. Got the whole conversation on audio. You may sell merchandise as a retail store but your sales also depends on your customer service skills or your merchandise isn't that valuable when your competitors carry the same items

Really good customer support. Very friendly and knowledgeable.

I had an excellent experience in the Midland mi store they had what I needed in a pinch when somebody else gave me the wrong part, my girlfriend has also had excellent luck with their fast overnight parts delivery. Thank you kit!

Definitely workers are not trained the correct way they do not care whether you drive an hour or two hours to pick up a part that you already paid for but because of miscommunication in between employees that are so lazy to pick up the phone to call Anagha store they made me go from Bonita Springs Florida to North Fort Myers Florida after I pay for my part to waste my time because instead of them calling them to hold a party so I can pick it up the guy didn't even pick up the phone and depart was delivered from North Fort Myers to Bonita Springs after I drove for 2 hours to pick up the goddamn part I talked to manager Victor at Bonita Springs store he did not solve my problem he didn't say anything at all and their workers are sold apart to me when we asking to pick up the phone and call the other store to make sure that I was going to get the part he said that wasn't necessary well guess what it was necessary because they made me waste my time my gas and my money I'm sorry but your crew sucks

Do not get a lifetime warranty .I bought a water pump in 2003 it started leaking out of the weep hole in 2021 yes 17 years . Took it in with the original receipt. They said they could not replace it because it was so old I said yes I understand it's old but I bought a lifetime warranty one .They said that it was against store policy. Then I started asking questions why . Then they said they would replace it out of good faith . I asked do I still get a warranty with this one they said only 90 day . And would not give me a receipt said I was in the system . I have had my truck sence 1997 brand new 200000 mile so yes I want lifetime parts . If Advance Auto will not stand behind there warranty and take care of the customers then I guess I will be going to a different parts store

I ordered 3 things from advance because it was "same day shipping." That was Sunday, today is Wednesday and I'm still waiting on my "same day shipping." Beware of this company's practices. Dishonest. They lost a customer for life. Smart.