Advance Auto PartsReviews of advanceautoparts.com

Took my money for parts that never arrived

I had my battery replaced at 5621 Riverdale Rd, College Pk, GA. Since then, I had to have my car jumped off 3x's. The man who changed my battery didn't even work there, knowledge I didn't even know about. This fool changed the battery without cleaning the terminals. He lied and told me I needed a starter. I think he was in cohoots with the young man who sold me the battery. This fool said he was a mechanic, if he is I wouldn't trust him to fix a bicycle. If I were you, I would not go to that store. They're a bunch of crooks.Btw the manager gave me a new battery but before that, she asked if I wanted another type of battery which was more expensive. Girl, hell naw. Anyway I would stay clear of that store.

On Friday, December 3, 2021, I had the pleasure of visiting the Medina, Ohio store. The manager couldn't have been nicer and was accommodating to the point she actually put on my new wiper blades on my Ram 1500. My daughter admired her Christmas bow and she took it off her head and gave it to her. She is an asset to any store and I hope she is promoted soon. What a blessing! Merry Christmas.

Since Advanced Auto bought out Carquest, the quality of parts are down with a chance of getting 2nds. We installed the higher quality spark plugs in the Honda and started having problems. Ended up having to take to Honda service for another $300. Did have a shop account but I guess someone pocketed a cash payment and it was never marked as paid so they cancelled our account and sent someone for collection. They would not accept the paid receipt so all in all, I gather that it is no loss after all.

Being handicapped and not having help from store employees would be a real problem for me. Thats not the case with Adam at the Kernersville NC store. He serviced me from my car and even prompted me on specials that saved me $20 on oil change parts and oil. Adam has great emotional appeal and very helpful and professional all with a smile on his face. Noticed that the other employee, Andy had the same mannerisms no doubt because Adam has set the standard at his location. It might be of benefit to the company to employ Adam as a training instructor to promote what he has accomplished at his store. JED Bair.

ADVANCED AUTO PARTS IS THE WORST AUTO PARTS STORE OF THE CHAIN AUTO PARTS STORES..THEY REFUSE TO PAY FAIR LIKE THE COMPETITORS PEOPLE COME AND GO BECAUSE OF THAT...THE PEOPLE THAT WORK THERE WHILE NICE ARE FAR FROM PARTS EXPERTS

Not worth ur money, they do not honor their warranty, u pay for the lifetime and when time to change it out they play its a limited life time, bought a fuel pump a few years ago and when tried to change it out they said they only do a 45 day warranty but would give us a 20% discount on a new fuel pump that cost 250.00, go to Auto Zone where they honor their warranty without questions!!!!!!

This chain is way behind other retailers. It's the last place I'll go when I need something. The corporate drive on cashiers to just sell things is unreal. Very uncomfortable environment. Next, their tech is very antiquated. Like why can't I have an account accross all stores? Why should it be so difficult to return a rental tool? I'll buy from Autozone or Rockauto.com any day vs. A company that's so stuck in time and miserable practices