Advance Auto PartsReviews of advanceautoparts.com

If I could give this company zeros stars I would. First off most STAY AWAY from the Broward county district of advanced auto parts I’ve been to multiple stores they’re customer service is very bad most of the employees don’t have a general knowledge of vehicles they are very rude and will tell you to google it or go on YouTube to find the problem very lazy when I comes to doing the free services that they offer such as odm testing your car ( they will say cause of Covid they can’t test your car which is a lie) If you buy a battery from they you have to ask them to install it even though it’s a free service for most vehicles if you don’t say anything they won’t do it. When it’s comes to ordering parts if the store doesn’t have them DO NOT PAY THEM TO ORDER THE PART I REPEAT DO NOT PAY THEM TO ARDER THE PART. They’re drives who make the deliveries are very careless and will lose the part the you paid to order and if you call customer service and corporate they won’t do anything about it also I e complained about rude customer service from in store in employees and given the names of those employees to corporate and they will not reprimand those works for they’re rude language also when they sell electrical items they don’t nor refund them but when the sell those types of items the don’t not tell you that they are nonrefundable they just sell them to you knowing they should say something first but the generally just care about getting the sale and i didn’t even tell you about how they lost a part that I order and when I called corporate they did nothing about I strongly recommend auto zone or orileys over this company completely unprofessional rude sometimes they sell you a part that is already defective just bad for busy in general I’m so pissed right now I’m going to make a video of my actually experience with the company and upload it to my social media

Before you buy anything from advanced auto go online and make sure that its not on the list of non refundable items that nobody in the store will tell you about. They wont tell you at the store or online before you buy something. Also, be aware that some of the items on the list are actually CATEGORIES! Fore example The Bullet point "AC" stands for ANYTHING that's part of, or connected to, the AC system! The only point when you will be told of this list is when you try to return a item and they refuse to process the return. Their only response will be to give you a paper with a number to call. The person behind the counter will say that it might be a quick call, but they know that is a lie, as the company on the other end, (NOT advanced auto) does not have the ability to do anything. The company will only be able to provide a physical street address that you can PHYSICALLY MAIL A LETTER TO! Ending the call by stating very clearly, that they are NOT guaranteeing anything will come of the request if it is mailed. I bought an AC compressor from these people for over 500 dollars, and its now nothing more than a paperweight.

I needed help with a problem with my 1999 jeep Cherokee classic. The people there were very helpful and I was incredibly pleased when I left. This was not a easy problem to solve but I felt that there was no trouble. They made my experience easy and saved me money. I shop at this store for the customer service and will continue to.

Went in to buy a battery @ Store 8892 5121 NC Highway 55 Durham, NC 27713 Asked to have my old one tested, was told this would happen after the customer was checked out. This never happened. I went to AUTO ZONE and got Great customer service.

This company, according to it's staff, has a "no help" policy due to "litigation concerns". I am disabled and requested assistance installing a front headlight bulb (literally plugging it into the bulb socket) and was told nyet. Very unfortunate.

I came for a battery because mine is dead. Got jumped off to bring it in. Was told a simple air filter assembly was in the way so they could not change it. Sure enough, the sign has fine print. Too late the car won't start back up. I mentioned I'm now stranded in 90° weather. The manager on duty suggested I should have broken Texas law and left my car running unattended while going in. They did not offer a charge or a jump and do not even provide a place to sit and wait for outside help. This is not the first time I have been in similar situations at Advance Auto. I will try hard in the future to remember this is not the only parts store in town by telling everyone I know my story.

I was at your Manistee, Michigan, store for a battery issue. Steven offered me the best service available. His customer service skills are second to none. Please tell him that Mr. Ron really appreciated all he did to make sure that I could get back to Cincinnati without any problems with battery, alternator or starter.

The team members at the East Rochester, PA location know the products and are very helpful in finding the correct parts I need.