Advance Auto PartsReviews of advanceautoparts.com

You're return policy is ignorant. If a spouse is asked to return something making it impossible by requiring the exact card is was bought on seems like a way to possibly avoid taking the return at all.

Wanted to return a set of not needed downstream oxygen sensors, but to my surprise, they won't give me a refund. The guy at the store said he couldn't communicate with the system and I had to go across town to try to get a refund. Drove way over there, They said they do not refund money only exchange bad parts for new ones. This guy was insinuating that I had installed the parts and was trying to return old parts. I have to agree that the tips looked burned, I thought that that was from the factory test, but I now suspect they sell you used parts that are probably bad then accuse you of trying to get money back for the parts you took off. I smell a rat and it smells like Advance Auto Parts. You suck! I'll take my business elsewhere! I've been using Advance since it was Discount Auto Parts. You haven't advanced, they should call it Degenerate Auto parts instead! Have to say the parts look new because the nut isn't rusted but the filament looks burned. I suspect someone was trying to replace parts to find what was broken and took it back.

Honesdale pa store.. Did you hire the manager from taco bell that got closed.. older guy beard.. doesn't answer phone ever all day..this is the third time .he says they are too busy but you go in and no one is there.. your car is disassembled.you need a part..online lies says it is there so you find a rid all the way there and nope..no part and manager just leaning on counter.. this is my 3rd trip there with same experience.. won't go back till that guy is fired.. he has wasted more of my time and money then I care to let any human being do.. sad days were answering a phone is too much for a job with no real labor..I. Electrician and work my butt of to have a girly man have it to hard to answer a phone. He shuts them off I checked and called while there. Fire his sorry excuse of life already

Sophia at 21st on hwy 24 is the best and the most professional I have seen in awhile. When it come to knowing her stuff she excelled. Very kind and helpful with helping with my rewards program. Would recommend this place to anyone.

Don’t order online from them!! They suck, they have the worst customer service!! You pay for same day delivery and apparently they decide which items are same day and which you have to wait for and then the hour window is up and you can’t refund your money to go to the competitor

Advance Auto Parts is one of the worst auto parts dealers around my daughter car needed a battery she has a 2011 Nissan Maxima which requires a 35 amp battery they replaced it with a 25 amp battery a DieHard battery acid coming out of the battery every day she took it back she had a 2-year warranty even though they put the wrong battery in they still only replaced it with the 25 amp battery they wouldn't give her her money back I will never use Advanced autos for nothing not even a bottle of oil not only am I putting them on blast here but I'm going to put them on blast everywhere for being one of the worst dealers around

I’ve been purchasing items from this place for years. My phone number is in the system so any store I go to has me. Went to glen cove location and I’m not in system. Bought cabin and engine air filters. Submitted rebate info and got email telling me that they cannot process the rebate. Will switch to auto zone. Advance auto is a scam

I purchased a Diehard Silver battery in June 2021 at the Advanced Auto 5th Alleghany Ave Phila Pa. And for some reason I had to keep taking the battery back and each time I took back it was replaced with another battery whether new or used it was replaced. Today 9/6/2022 Frank the battery person I assume took my battery for 35 mins and said he put on charge he never showed us the charge and he used 3 battery chargers to test battery including opening a new battery charger. All to say the battery is good. When I put the battery in my van the battery was dead as when I took in store, I called Frank and asked are you sure you charged tis battery because no way it should not have started the car. Frank claimed he charged the battery and I say he did not. That battery cost me almost $200.00 and for it not to be replaced its not fair. I sure if I was PR he would have handled the situation differently. He seemed like I as trying to get over in some way. I am in the system to verify my purchase. I am sure they know some or all of them batteries are seconds maybe thirds and to treat a customer like this is not fair.