Advance Auto PartsReviews of advanceautoparts.com

I brought my father’s 2001 Toyota 4Runner for a check up on the battery and alternator for the start up issues it was having. Kelvin in the service department jumped into action. He grabbed a diagnosing device and followed me to the parking lot. Kelvin was knowledgeable and thorough. He checked both items, showed me the good results of the battery and alternator tests and had me on my way in no time. Thank you, Kelvin. You were amazing, kind, and fast. You made my day! I’m thrilled that this store changed over from Pep Boys to Advanced Auto Parts. The morale and shop layout definitely give off a better vibe for great customer service. I will definitely be back. (Westchester, CA location)

New Castle Delaware Advance Auto Parts Manager Matt Flanigan unbelievable customer service. Replaced my battery for me in front of store in 15 minutes. Very Professional with excellent customer service skills.

My wifes battery failed suddenly this week. I tried charging it but it was flat again the next morning. I pulled it out to find it was a Diehard Gold battery from Advance Auto Parts with a 3 year replacement Waranty. The date code of manufacture was 3/2022 so it is only 17 months old. Probably just 14 months since purchase. The manager at my local store tested it and confirmed it was defective, and useless. She refused to honor the warranty because I did not have the receipt even though it is only sold by Advance Auto Parts. She offered to look up the phone number, but It was installed in my wifes car so I did not know which phone number to use. After 25 years buying batteries, brakes, and a host of parts at Advance, I had to permanently change to another store that honors their warranties to customers. Diehard Gold batteries used to have a 6 year warranty and last 8 or more years. Times have changed. They are now no better than the lowest grade Walmart Chinese batteries for 1/4th the price. BEWARE GETTING A VICTIM OF CONSUMER FRAUD. I felt silly taking a battery to Rural King for the core charge that looked new. They have Johnson Controls make their batteries in the USA and they honor their warranties to keep customers.

Terrible service

Went to the store in New castle pa. After looking up a price for brake pads. Now please correct me if I am wrong. I was told the store price is different than the online price. But if I order it on line and drive to the store 10 minutes later to pick it up the online price applies.. W.T. F. After checking the website I do not see anywhere saying prices are online valid online

I visited the North Olmsted, Ohio store regarding a minor exhaust leak issue. I told the employee several times what year, make and model my car was. The employee never took the time to look up parts and set me up and sold me parts that are light years away from what parts that I needed in size. Stay Away.

Very first time going to an Advance Auto Parts store. I usually frequent AutoZone. Went to the store (7473 W Thunderbird RD Peoria, AZ) to purchase brake cleaner. They had the CRC Brakleen on sale for the price of 2 for $10. I purchased two cans and they rang up 9.99 each. I told the clerk, and he went to check the sign as a waited and confirmed I had the correct one. Another clerk came over. He went back to check to verify price and came back and told me it was correct. They got the manager and he went to check and confirmed it was correct. Note, I'm still waiting. The manager goes back AGAIN and check a second time. He tells me that it's for the smaller cans that were not on the shelf were the ones on sale. Manager stated that he would take off $10. They ended up taking off $8. Advance would not honor the price. AutoZone certainly would have honored the price. This is the first and last time I go to Advance.

Had the worst experience at this specific store on 24th St in Omaha,Ne. Only 3 customers, but when the service tech went to get my part he was gone 10 minutes and chatting with another worker where we could see him. One customer walked out because of the wait and the Asst. Manager Karlin made it clear he was doing inventory and not helping customers. Only one service tech was helping people. When the part wasn't in stock we asked if he could find another store with the part and make sure it was in stock. He did as he should of and was put on hold. Karlin asked what was taking so long and when the service tech explained Karlin told us to call them ourselves and get out of the way. When I advised him that he could just wait on the other customers himself he became angry and told me to leave. When I mentioned that this is a service all his competitors gladly do he then banned me from the store and made threats. Very unprofessional service from Karlin and will never visit again. I will be contacting his manager.