Advance Auto PartsReviews of advanceautoparts.com

DON'T BUY AT ADVANCED AUTO PARTS THINKING ABOUT WARRANTY. THE WARRANTY IS A SCAM. I ALWAYS BEEN A GOOD CUSTOMER FOR THEM UNTIL I BOUGHT TWO SWAY BAR LINKS FOR A DODGE GRAND CARAVAN AND IN LESS THAN A MONTH THEY GOT BAD AGAIN. AFTER GOING TO THE STORE THEY SAID I HAVE TO BRING THE BAR LINKS PHYSICALLY TO THE STORE AND THEM MAY THEY REPLACE. I ASKED IF I COULD BUY TWO NEW ONES AND THEM RETURN THE OLD ONE BAVK AND HE SAI "NO"! HE SAID ONE MORE TIME THE LINKS HAVE TO PHYSICALLY BE IN FRONT OF HIM TO BE INSPECTED. HOW IM GONNA DO THAT IF THE CAR HAS TO BE AT THE SHOP AND THE MECHANIC WILL REMOVE TO REPLACE RIGHT AWAY WITH ANOTHER ONE. THE GUY HAD AN ATTITUDE AND TOLD ME THATS THE WAY ADVANCED WORKS WITH WARRANT. IN ANOTHER WORDS ADVANCED AUTO PARTS IS A SCAM!

Very poor customer service

received the best customer service today. This is third location I've been to this month for a battery problem. First store unable to honor warranty because I got at another location and they had no way to retrieve information. 2nd said battery fine, but I needed $500 alternator. I actually stopped at an auto zone to have battery checked and it was defective. Now to good part. Greg was already checking another vehicle when I pulled in. He quickly determined battery problem and said he would verify warranty. Information not on his local network and he checked central. Not available, so he called original location and after a couple of attempts he found the proper transaction. He quickly exchanged battery and installed it. Cudos to him This location is in Rome Ga

I was in a difficult situation with needing a part for my vehicle. I got very helpful assistance by a wonderful sales manager/agent Kiran Mtz. She was very pro-active, didn't quit and promptly got onto the phone to make sure that my past transactions were recognized, otherwise I would not be able to get the part that I needed and be stranded for a few days. My usual case with some auto-parts reps is that they don't have sensitively of our needs. In this case she went above and beyond and I would go shop there anytime. It's at 1158 E Saint Georges Ave Linden, NJ, 07036 (908) 925-4756

One of the worst Companies out there. It’s not a place for disabled people. I had to put in a battery and I was told of other disabled people having to do some gruesome tasks. I have a bad heart with a defibrillator in my chest which could have jolted just by touching the positive connection. I had no choice or I would have been stranded. My existing battery was dead. My chest is still sore from lifting and toting it. I have contacted the ACLU about the matter.

The Advance Auto that is located in Winter Springs. The sales rep that employ there are very unprofessional also dishonest. I’m being treated unfairly because I’m the only one on earth. This world 🌎 is operated by God. I’m being out number because I’m right. I hate the negative treatment that’s ongoing.Also, I conducted my research on their prices . I actually discovered that I was over charge on the transmission fluid… In addition, I was told by the sales rep that the gallon of transmission equal five quarts he lied. Furthermore, I conducted my research actually one gallon equal four quart. Advance Auto is horrible. Further when I walk in the sales rep was making remarks about crying.I don’t cry over nonsense

I found scratch marks on my vehicle and was trying to find something that would cover the marks. I asked Kenny to accompany me outside to my vehicle to get his advice. He let me know that what I was attempting would not work and he went back inside to get this Compound and personally applied it to the marks and they disappeared!!!! I was so excited, I hugged him!!!! I thought it would cost me a couple of hundreds to repair and it was only $13.99 in a bottle! The Ultimate Compound made my worries disappear like magic! Thanks Kenny at the Conway, SC store!!!! Great Job!!!!

went to the bellfontaine store in ohio to return two can of engine ceramic spray paint that after three days it was still running off the metal, the salesmen said he had no one in the store to do a return that day, I woulds have to come back, why would leave a store open if no one can do anything. I hope this co. has not went that low from what they use to be. If that happend when we ran the stores , we would be all fired on the spot.